Firms spend enormous energy and expense staying connected with the marketplace. They develop brand differentiating strategies, launch new products, manage channels and establish customer relationship management systems.

The Customer and Sales Management practice assists business executives by improving the performance of these elements, delivering clear benefits in diverse areas such as customer satisfaction, profitability, sales effectiveness and market-share.

Our Approach & Services Portfolio
Technology is not a panacea for all customer- and channel-related problems. We first review client’s business and functional strategies, and understand their business-specific processes and organizational models. The end result is a clear focus on the business results needed, after which we initiate required changes. This approach ensures a successful restructuring by selecting and the right set of business processes, organizational adaptations and technology capabilities.

Trianz provides execution-oriented services in the following areas:

• Global Customer Relationship Management
• Sales Effectiveness
• Partner enablement and integration
• Sales productivity and compensation management
• Sales, Channel, and Customer intelligence
• Pricing Management and Profitability Optimization
• New Market Entry

Our Experience
Trianz has worked with a wide mix of clients in Sales and Marketing organizations. Our work has ranged from program-managing complex customer management initiatives to implementing technologies in the CRM arena on a global basis. Our satisfaction comes from client success in the marketplace, measured by business results, and when the new business models that we introduce receive marketplace recognition.

To learn more about us, please review our CSM Case Studies