Unleash the Power of Service as a Business
Service implies more than the traditional product support services. The spectrum of services includes Pre-Sales, Installation, Operations, Support and Training. Depending on the industry, a best-in-class organization can earn 20% to 30% of its revenues from these elements. Today, all organizations realize that building a strong Service business yields additional revenues, improves customer satisfaction, provides better customer feedback and better collation of competitive benchmarks.

Our Approach
Trianz focuses on the key segments of the value chain that directly impact business results and shareholder value in terms of new revenues and profitability. Trianz helps business leaders take a strategic view of Service to deliver on customer expectations and increase service revenue. We provide assistance in determining the strategy to establish or improve the elements such as the organizational design, the quote-to-cash business processes, the service supply chain and technology enablement.

Our Services
Covering both product or equipment and software related industries the Service Business Management (SBM) practice helps clients in the following areas:

• Service strategy and program launch
• Service channel management
• Service quote-to-cash operations management
• Service spares, distribution and reverse logistics
• Self-service processes and systems
• Professional services management

Our Experience
Our expertise and experience spans the entire range of services from designing service strategy elements to defining clear, execution-oriented strategies. Trianz helps clients manage programs, implement a variety of organizational changes, service business processes and enable technologies for managing their services business.

To learn more about us, please review our SBM Case Studies