A Blueprint for Shared Services on Cloud

CLOUDSTRATEGY

A Blueprint for Shared Services on Cloud

A leading healthcare insurance provider in the US sought to leverage cloud infrastructure to optimize its portfolio while driving resource and cost efficiencies. To mature into a Platform as a Service (PaaS) provider, the client needed a hybrid cloud strategy and a hybrid cloud environment with automated deployments and workload brokering for all of its affiliates.

Trianz built cloud reference architecture and a roadmap for scaled maturity growth in infrastructure, platform provisioning, orchestration and operations. To ensure the roadmap was aligned with the client’s themes and core objectives, we first identified the short-term tactical wins and the long-term strategic objectives through an in-depth assessment. From there, Trianz further helped define the automation goals, organization change management needs, skills gaps, and training required to enable transformation.

Building Blocks

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THE BUSINESS CHALLENGE

The client was transitioning to more centralized hybrid cloud architecture, requiring changes to platforms, processes, and organizational decision-making. A scalable and flexible shared services platform was needed—one that leveraged hybrid cloud and automation tools to seamlessly orchestrate transactions across affiliates, and provide a single window of service to end clients.

TECHNOLOGY STACK

  • Current infrastructure: Cisco UCS compute and network hardware
  • Current Storage: EMC and NetApp solutions
  • Current Virtualization: ESX tools
  • ServiceNow
  • MS Sharepoint

THE APPROACH

  • Conducted workshops and surveys to assess the current state of infrastructure, processes, teams, and costs
  • Developed a prioritization framework to balance requirements against near-term focus and long-term objectives
  • Recommended process improvements, frameworks, and training to remediate gaps across key focus areas
  • Presented options for scaling - private fully shared, affiliate dedicated and shared-captive hybrid
  • Determined the recommended approach using parameters like compliance, organizational readiness, charge back models, and automation scope
  • Understood core services and models to enable automated fulfillment
  • Designed processes with shared responsibility to provide data between requesters and fulfillers

TRANSFORMATIONAL EFFECTS

  • Self-service portal and service catalog deployed with a comprehensive set of data centers and hosting services related service offerings with automated fulfillment, including full tracking capabilities. 
  • Management provided with a vehicle to communicate critical security and service quality alerts to improve satisfaction and minimize case management efforts.
  • Software-driven architecture defined with automated workload brokering enabled by an operational decision engine based on configurable business and IT rules.
  • A two-phased approach defined in scaling the architecture and operational framework towards a hybrid cloud implementation.