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Operations Management
Trianz Operations Management Team Focuses on Developing Performance Improvements and Leading Edge Operations Capabilities for its Clients The primary objective of the operations management function for a product supply chain is to fulfill customer demands through the most efficient use of resources, including distribution capacity, inventory, and labor. The key to an impactful operations management function is execution in managing and coordinating the movement of materials, information, and funds across the entire value chain. In contrast, supply chain for a service organization is distinct and focuses on manipulating information and developing relationships. The operations management function in the services industry is measured primarily on the effective utilizations of its human resources. The Trianz operations management practice executes on numerous initiatives for its clients with measureable business impact.
The primary challenges of any supply chain organizations that relate to cost and scalability are the following:
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Process Integration and Visibility. Integrate processes through the supply chain by sharing valuable information, including demand signals, forecasts, and inventory levels. |
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Ease of Doing Business. Enable an effective partner integration to create a seamless customer experience and an ease of doing business for the partners. |
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Geography and SKU. Initiate the capability to forecast by SKU and geographic location the quantity of product to be stocked or delivered without compromising inventory turns or customer service levels. |
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Real Time Lead Time, Pricing. Take the initial order and make a provision for lead time and accurate pricing, managing multiple changes to the order (quantity, SKU, ship to location) in real time during the order lifecycle. |
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KPI and Metrics to Improve Performance. Ensure the timely availability of KPI and performance metrics for operations managers to make business decisions based on facts and business insights. |
Trianz helps large and growth organizations streamline their operations management function by delivering integrated business and IT solutions in areas that include demand management, supplier management, order management and fulfillment, inventory management, quality control, global logistics, 3PL management, customer service operations, reverse logistics, returns management, supply chain partner collaboration, and supply chain analytics. Trianz has specific expertise in the following areas:
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Demand and Supply Matching. Strong forecast collaboration capabilities with customers and partners help organizations develop agile and responsive supply chain capabilities. Many global organizations struggle with regional process nuances and maturity of their partners to develop demand and supply matching capability. Trianz develops innovative approaches to address the demand forecasting in supply constrained businesses. |
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Partner Collaboration. An effective partner network can be a force multiplier of the operations function for an organization in cost management. However, developing and nurturing a productive partner network is a challenge. Trianz executes on initiatives and builds frameworks to enable better partner collaboration. |
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Ease of Doing Business. In today's business environment where customers have a plethora of product and service choices, the ease of doing business is a critical dimension for customers and partners working with an organization. Most customer and partner surveys are typically inward facing and self-serving to isolate the core issues and develop solutions to address them. Trianz effectively uses six sigma and voice of customer techniques to help its clients improve their ease of doing business scores. |
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Global Operations Enablement. With a shifting consumer base and the growth potential of emerging markets, organizations have started building a global operations enablement model to stay competitive. It is not easy to choose from a host of business models that range from distribution partnerships to setting up an in-country legal entity. Trianz partners with its clients to research and evaluate available approaches for enabling global operations. |
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Supply Chain Analytics. All world class supply chain and operations organizations rely heavily on supply chain analytics and a dashboard to stay at the top of their game. However, with a plethora of challenges around data quality and availability, the supply chain business intelligence capability is lacking for most organizations. Trianz develops roadmaps and executes on initiatives to help clients develop strong supply chain analytics capabilities. |
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