12 May, 2017 - Blog
Missteps to Creating Great Customer ExperiencesSolving the customer experience
problem isn’t easy. If it were, our own interactions with the companies we do business
with would be so much more satisfying across the board.
11 May, 2017 - Blog
Customer Experiences Start with 360-degree Customer ViewsWorking in customer-centric
industries gives people an ultra-strong bond, and it leads to some pretty interesting
conversations. When Monica and I meet up, we often compare notes about current and
08 May, 2017 - Blog
to Competing on Great Customer ExperiencesAny interaction with a company
can quickly turn personal—and emotional—especially when it steals time from a busy
day. As Monica and I compared stories about our good and bad customer experiences,
she described the rising anxiety she felt recently while traveling.
27 Mar, 2017 - Article
Case for the Future of Serverless ComputingFunction-as-a-Service (FaaS),
or serverless computing, continues to increase in demand as large organizations
seek to establish their data infrastructure beyond the limits of traditional hardware.
24 Mar, 2017 - Article
Agile Cloud DevelopmentThe popularity of the Internet of Things (IoT) continues
to expand at a quickened pace. As such, businesses and their customers are enjoying
a near constant connectivity and exchange of information. Now, more than ever, companies
are feeling the pressure to respond to consumer demands at the drop of a hat and
very quickly bring new products to the marketplace.
14 Mar, 2017 - Article
The Hybrid Cloud
Data JourneyWe tend to think about the hybrid cloud as a set of public and
private cloud services for managing workloads. Indeed, many of the workloads is
the data that is the heart of how applications operate in the cloud. There are many
issues that organizations have to understand and deal with when it comes to managing
and governing data.
13 Mar, 2017 - Article
The Hybrid Cloud Imperative: Getting to ComputingWe are in the midst of
rapidly changes in the way consumers want to interact with their suppliers. This
change is causing a disruption in business models and technology innovation. The
result has led to the birth of digital organizations Businesses are dealing with
these changes by moving to cloud computing models that have enabled them to introduce
competitively priced products fasters.
07 Mar, 2017 - Article
Enterprises’ Cloud Strategies for Business Transformation The latest market
trends indicate that enterprises will invest the most on digital transformation
technologies that support operating model innovations. These investments will help
enterprises focus on making business operations more responsive and effective by
leveraging digitally-connected products/services, assets, people, and trading partners.
14 Mar, 2016 - Article
Improving the business-user adoption of your Data Warehouse & Business Intelligence
ecosystem We have probably seen this scenario being played out many times:
Business and IT sponsors that have bought into the vision of 'data-driven organization'
invest millions of dollars in developing state-of-the-art business intelligence
and data warehousing applications. They have held workshops and gathered requirements,
they have bought the best of technology and implemented agile processes.
14 Mar, 2016 - Article
an Insight-Driven Organization Among the C-suite and boardrooms of almost
every large organization, there is a strong conviction and consensus that they need
to build an insight-driven organization to stay competitive and relevant in the
marketplace. Organizations, which have already embarked on their analytics journey,
are taking a pause and reflecting on their maturity against the standard analytics
23 Feb, 2016 - White Paper
Journey Mapping Framework for Customer Retention & Acquisition - A Digital Age Perspective
"Big Data is the New Oil," "Big Data is Too Big to Ignore." While there could
be a debate on who coined these phrases, there is no denying of the fact that ever
since the arrival of Internet, Big Data is the most signature buzzword that has
caught the imagination of executives like never before, albeit the definition of
Big Data continues to evolve.
10 Feb, 2016 - Article
7 Steps to Consider Before You Kick-start a Big Data Project "Big Data is
the New Oil," "Big Data is Too Big to Ignore." While there could be a debate on
who coined these phrases, there is no denying of the fact that ever since the arrival
of Internehtmlt, Big Data is the most signature buzzword that has caught the imagination
of executives like never before, albeit the definition of Big Data continues to
05 Feb, 2016 - Article
Operational Intelligence – Extract Business Value When it Matters Most In
today's growingly complex economic climate, monitoring, assessing, and improving
the effectiveness and efficiency of operating activities can be a source of competitive
advantage and a value-driver. Enhanced IT capabilities and digitalization of business
operations are bringing a rich stream of data to make better decisions and run intelligent
13 Jan, 2016 - Article
How good is your Social
MDM? Organization across the globe are focusing on augmenting their Master
Data Management (MDM) systems with the aid of SMAC (Social, Mobile, Analytics, and
Cloud) to bolster their positioning in a fiercely competitive economy. In fact,
this topic is gaining more and more attention in the boardroom discussions on how
to develop product and service strategies that are customer-centric to improve both
topline and bottomline performance.
11 Jan, 2016 - Article
Analytics of Things (AoT), a truly relevant trend to watch and adapt Over
the last couple of years, we all have been hearing a lot about "Internet of things
(IoT)" and Big Data Analytics, and how they can bring transformative changes to
businesses and everyday life.
07 Jan, 2016 - White Paper
Winning Your Customers by Creating a Smart and Connected Enterprises - Engage, Enable,
Empower This white paper discusses how leveraging the advantages of enterprise
mobility can help organizations become smart and connected enterprises, and in turn
increase employee productivity, operating efficiency, and customer engagement.
04 Jan, 2016 - Article
5 things to consider before assessing your BI Maturity With the rise in
adoption and popularity of Business Intelligence (BI) systems, many organizations
are facing the question of how mature their BI systems are and what steps they need
to take to boost their BI capabilities and move up in the BI maturity curve to have
a competitive edge in the marketplace?