|
|
Infrastructure Management
Through Innovation Trianz Helps Clients Drive IT Departments to Profitability Organizations are witnessing a quantum shift in the way they conduct their business. This has brought about disruptive actions and is reshaping the very nature of how IT conducts its business. There is a constant push and review by stakeholders to reduce costs, enhance the quality of service, and bring agility to an environment where the patience to accept risk is low. In this current environment of economic uncertainty, the budgets for many IT organizations have been curtailed while organizations continue to be in a wait-and-watch mode. Clearly, the need for enabling new application platforms and making upgrades to existing ones will have to be postponed. The focus of IT organizations is more on making the most of their current investments.
Trianz infrastructure management services equip customers with the skills, expertise, processes, tools, and methodologies necessary for IT to align to their business. This enables customers to build and manage a truly business-focused IT organization and drive an IT department to profitability through innovation.
Specifically, the Trianz infrastructure management practice is based on a solid platform and a track record of more than 300 projects deployed and managed for Fortune 1000 customers in North America. The knowledge gained through these deployments enables Trianz consultants to implement best practices and processes that deliver successful end-state goals that our customers envision. Trianz has developed reference architectures for best-of-breed and single vendor models that integrate with customer enterprise architecture to build initiatives. The Trianz infrastructure management team involves its customers from the adoption stage by enabling them to access the service management readiness of their environment, process and people, and to jointly build strategy, process mapping, reference architecting, implementation execution planning, and rollout to realize their end-state goals.
Organizations that want to scale their infrastructure management projects should have the following considerations:
 |
Balancing Immediate Priorities Vs. Holistic Process. With constant pressure from stakeholders to reduce cost and align IT to its business, many organizations have rolled out large service management strategies based on industry standard processes and have not looked at developing a process or team that works for them to realize end-state goals. |
|
Enabling a Long Term Vision. The majority of organizations do not have an overall vision and execution roadmap. Instead, many organizations, including mature service management adopters, start with incident, problem, and change management. As a next step they implement asset and configuration management, service catalog, and service request. However, organizations can better achieve quality of service with an efficient service design that is manageable with the organization's IT landscape and where service management integration happens with enterprise architecture and IT governance. |
|
Utilizing a Centralized Vs. Decentralized Approach. Typically, the implementation model structure and tools implementation are decentralized. Moreover, organizations are adopting the federated methodology where process design and process ownership is centralized through the ITSM organization. However, process execution actually happens within different functions of IT leading to scaling challenges. |
Trianz provides services across the infrastructure management spectrum that includes the following: advisory services, strategy and planning, readiness assessment and approach, integrated service management, design and architecture, tool selection and implementation services, upgrade and migration services, post production maintenance, and support services.
|
Architecture, Design and Integration Services. CIOs with a big picture in mind get the most value from their existing investments while improving IT service quality and efficiency, thereby reducing cost of service. The primary challenge is that the acquisition of these tools is happening through bundling of multi-vendor tools without a clear integrated service management strategy. This leads to tools resting on the shelf. Large organizations with multi-geo IT landscapes are now looking at designing integrated infrastructure management architecture frameworks. Here, multi products purchased can talk to each other seamlessly, and incorporate a priority-based execution plan. In this scenario, knowing IT assets and managing the full lifecycle of these assets becomes critical. Trianz works with its clients to build integrated infrastructure management reference architectures and designs, enabling them to make the right decisions on execution sequence in their implementation journey. |
|
Full Lifecycle Execution Services. Whether a strategic initiative, a M&A event, a service launch, market expansion or operational restructuring, most IT projects typically span multiple functional disciplines, and deal with processes and, consequently, sensitive people issues. However, IT projects can fail despite the best efforts of all the people involved. Most organizations try to predict the outcome of their IT projects, but they do not have detailed plans to meet and achieve their objectives. Trianz offers its clients full lifecycle execution services starting with a clearly defined execution strategy-one that will be measured by evaluating specific business outcomes or benefits. |
|
Infrastructure Maintenance and Support Services. Post production maintenance and support is a critical factor for consideration during the strategy and planning phase. Infrastructure management initiatives require people with specialized skills and niche vendor product expertise. The lack of these abilities and knowledge may result in an inability to sustain and maintain these tools. Trianz offers its infrastructure management clients support across 1-n levels: Level 1-service desk, level 2-production support, and level 3-application support for its clients. Trianz focuses on enhancing customer experience, reducing operational costs, and delivering services of the highest quality by maintaining a customer's current and end-state infrastructure (out-of-the-box or customized). |
Over the years, Trianz has gained expertise and developed partnerships with a number of tool vendors, including the following:
|
IBM Tivoli and Maximo. Application Dependency Discovery Manager, Change and Configuration Management Database, Asset Management for IT, Integration Composer, Directory Integrator, Asset Discovery for Distributed, Asset Discovery for z/OS, Service Request Manager, Provisioning Manager, Business Service Manager, Monitoring, and Netcool/OMNIbus |
|
BMC Remedy. Incident Management, Problem Management, Asset Management, Change Management, Service Level Management, Service Request Management, Knowledge Management, and Atrium CMDB |
|
HP Openview. Configuration Management, Incident Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Dependency, and Discovery Mapping |
|
|
