It is tempting to look for simple definitions – but to be meaningful, Digital should be seen less as a “thing”, and more of a “way of doing things”. Being digital means the following things at Trianz
Analyzing how a consumer or a business is interacting with a brand and modifying those interactions to improve the customer experience.
Creating systems to make decisions anytime anywhere, based on intelligence, that deliver content and experiences that are personalized and relevant to the customer.
Using data to make better and faster decisions, creating processes to evolve decision making to smaller teams, and developing much more iterative and rapid ways of doing
Creating systems to make decisions anytime-anywhere, based on intelligence, that deliver content and experiences, personalized and relevant to Customers, Partners and Employees for smoother processes and proactive decision making.
Collaboration Roadmap | Employee Portals | Partner Portals | Social Customer Care and Workflow | Self Service Portals | Knowledge Management | Custom Applications
Analyzing how a consumer or a business is interacting with a brand and modifying those interactions to improve the customer experience for contextual interactivity.
Customer Experience Improvement Roadmap – A consulting exercise | Advanced Analytics | Digital Marketing | Content Management
Lifecycle support - design, development and sustenance; tools, technology selection & process definition; multi-platform testing, app store submissions / approvals for anytime-anywhere access.
Enterprise Mobility Roadmap | Rapid Prototype Development | Mobile Application Development – Dashboard, Analytics | App Marketing using Search Engine Optimization
Transforming Systems of Integration for a renewed focus on the entire customer experience. Transformation not only of how companies interact with customers, but also how they rise to the Digital Transformation challenge through internal reorganization. Trianz re-envisions customer experience, operational processes and business models through unique Business Process Management offerings addressing the key technical and functional gaps and meeting stakeholder expectations.
Enabling enterprises create, optimize, present and leverage business specific content effectively throughout the business eco-system. Our focus is on content management processes and platforms to deliver effectively in multi-channel environments.
- Provide real-time targeted service to customers
- Pre-empt events and provide remedial services and solutions even before the events occur
- Increase productivity of employees/ citizens/ customers
- Enable innovation triggered by real-time meaningful data and information
- Have a positive impact on environments
With more than 15 Billion connected devices in 2016, which will grow to 30 Billion devices by 2020, IT has the potential to change how services are created and delivered to the target audience. Each service will be customized to the need of the user at that moment and would be very different from the service the same user would have wanted in the past of wants in future. This requires collection, processing, storing and dissemination of zettabytes of data. These cannot physically happen within the boundary of one organization/ area/ geography and would cross all boundaries and limitations. Obviously these have huge data privacy/ security and sovereignty issues. Delivery methods like cloud including high performance computing on all forms of cloud, secure accessing methods with robust IAM solutions, certified and secure methods of data gathering and processing using real time analytics would be the norm.
CADS (Cloud, Analytics, Digitalization and Security) are the 4 enabling pillars in this game which would form a robust IoT solution. Along with a Continuous Delivery Process, strong understanding of business needs, proven track of highly satisfied clients, Trianz is in a unique position to be your long term strategic partner in the IoT journey.
Enterprise Content Management enables more rigorous and efficient document managementDownload
Enterprise Content Management helps increase visibility throughout the deal acquisition and loan life cycleDownload
Enterprise Mobility offers a mobile based e-government app to improve efficiency and effectiveness of public servicesDownload
Single-point access intranet portal helps improve communication and collaborationDownload
Digital Solutions helped implement an eGovernance self-service platformDownload
Enhanced ATM Management System helps improve the processes across the logistics life cycleDownload
Efficient DS and QA system helps upgrade the scalability and performance of a Fixed Income Trading SystemDownload
Enterprise Mobility helps in successful development and deployment of mobile apps for the data capture requirements of a global CRODownload