Improved Customer Experience through Optimized Partner Collaboration and Connectedness

Consistently satisfied customers come from consistently managed brand experiences. To keep channel experiences in sync and conversion at a high, CDOs must be able to make informed decisions. To make those decisions confidently, they need a clear line of sight into sales drivers and product inventory -- the kind that only comes with full digital visibility. Even when channel management imperatives are in place, careful planning and administration are often missing. 

Get all touch points of the brand experience in sync. With a well-architected system, you can have a two-way flow of data that allows for visibility into partner operations, finances, inventory, sales, and marketing. Use data and analytics to enhance the operational ecosystem with digital strategies and systems that improve both the partner and customer experience. Match customers with the channel partners who can best meet their needs. Ensure partner contributions are up to your brand’s standards, and prevent inappropriate customer interactions, thwart data loss, and reduce business risk. With optimized collaboration and connectedness with partners, you can ensure all brand experiences are seamless experiences.

Building Blocks

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Transformational Effects
  • Consistent customer experience across channels
  • Partner sales success
  • Revenue growth through customer acquisition
  • Operational effectiveness and efficiencies
  • Control of partner environment
  • Proactive, fact-based capability iterations
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

To achieve world-class partner programs, Trianz helps CDOs:

Learn best practices, benchmarks and innovations in partner enablement -- the elements of a consistent customer experience. Our analysts will conduct the research to provide insights you will need for strategy development.

Follow a strategic roadmap to better integration and effectiveness in partner channels. Our consultants will help you identify gaps in your digital business model, processes, and technologies and prepare for a phased execution. 

See a reinvented digital experience via better alignment. We will work to help implement processes for better integration with your commerce, fulfillment, learning/ knowledge management, service, and finance applications to drive end customer acquisition. 

Get continuous research, partner content creation, and capability upgrades. Trianz provides ongoing operations and governance of new systems with availability and performance to meet demanding SLAs for managing the integrated applications.

Learn best practices, benchmarks and innovations in partner enablement -- the elements of a consistent customer experience. Our analysts will conduct the research to provide insights you will need for strategy development.

Follow a strategic roadmap to better integration and effectiveness in partner channels. Our consultants will help you identify gaps in your digital business model, processes, and technologies and prepare for a phased execution. 

See a reinvented digital experience via better alignment. We will work to help implement processes for better integration with your commerce, fulfillment, learning/ knowledge management, service, and finance applications to drive end customer acquisition. 

Get continuous research, partner content creation, and capability upgrades. Trianz provides ongoing operations and governance of new systems with availability and performance to meet demanding SLAs for managing the integrated applications.

Enabling Technologies

Tools for Partner Experience

  • Callidus
  • Channeltivity
  • Entomo
  • Model N
  • Oracle
  • Salesforce.com
  • Zyme