DELIGHT THE MODERN CUSTOMER WITH DIGITAL WORKFLOW AND TECHNOLOGY

Today’s consumers prefer to be engaged digitally across the web, social media, and mobile platforms. They also want these interactions to be personal and effective. That includes the delivery of meaningful imperatives to their perceived issues, rather than workarounds. By transitioning from traditional service models to digitized operations, organizations can gain a better understanding of customer expectations.

Offer seamless customer experiences by detecting and addressing issues before they impact services. For continued success, align your entire organization around service digitization, and make personalized delivery a top priority. The shift to a modern service digitization process will allow your service leaders to consistently offer strong experiences that resonate on a personal, emotional, and authentic manner across multiple digital channels.

Building Blocks

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TRANSFORMATIONAL EFFECTS
  • Improved customer engagement and satisfaction
  • Near real-time operational change
  • Agile, proactive, and innovative service models
  • Customer retention and revenue growth
  • Reduced inefficiencies and profit improvements
  • Feedback loop into product and service engineering
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

Achieving service digitization success requires innovative programs that personalize customer interactions and rapidly respond to issues in a single motion. To achieve this goal, Trianz helps service and support leaders:

Gain a better understanding of your digital buyer’s pain points and service needs to provide self-service options and best practices. Our dedicated team of analysts provides insights to set the stage for your Service Digitalization strategies.

Define your objectives and realize strategies to modernize service delivery, and achieve your digital vision. We help you reach these goals, determining your business and technology execution roadmaps with a clear ROI for each phase of your journey.

Align your business and IT teams with new products and backend systems that support your customer service lifecycle. We’ll help you implement SaaS, analytics, digital and social platforms, deployment methodologies and program management for a quick, easy transformation.

Ensure your ongoing operations and governance of end-to-end services systems. Our managed services model covers web, mobile, social, and cloud services technologies to maintain operations and incorporate digital innovations.

Gain a better understanding of your digital buyer’s pain points and service needs to provide self-service options and best practices. Our dedicated team of analysts provides insights to set the stage for your Service Digitalization strategies.

Define your objectives and realize strategies to modernize service delivery, and achieve your digital vision. We help you reach these goals, determining your business and technology execution roadmaps with a clear ROI for each phase of your journey.

Align your business and IT teams with new products and backend systems that support your customer service lifecycle. We’ll help you implement SaaS, analytics, digital and social platforms, deployment methodologies and program management for a quick, easy transformation.

Ensure your ongoing operations and governance of end-to-end services systems. Our managed services model covers web, mobile, social, and cloud services technologies to maintain operations and incorporate digital innovations.

ENABLING TECHNOLOGIES

Tools for Product Digitization

  • Five9
  • Genesys
  • Jira
  • Lithium
  • Oracle
  • Salesforce.com
  • ServiceNow
  • Twilio
  • Zendesk