Improved customer experience through optimized partner collaboration and connectedness

Customer satisfaction increases with a consistent brand experience. But to maintain consistent and connected brand experiences across all your digital channels, you need healthy relationships with your partner ecosystem -- technology solution providers, vendors, distributors, and resellers -- so that they can reciprocate your superior service to your customers at every touch point. Trianz’ Partner Experience Consulting Service enables your Chief Digital Officers (CDOs) to enhance partner experience and engagement, streamline processes and execute business strategies more effectively.

With a well-architected system, our experienced consulting teams help you attain a two-way data flow that allows for visibility into partner operations, finances, inventory, sales, and marketing. We leverage data analytics to enhance the operational ecosystem with digital strategies and systems that improve both the partner engagement and customer experience. Our partner experience consulting services can help:

  • Match your businesses with the channel partners who can best meet your needs
  • Ensure partner contributions are up to your brand’s standards
  • Prevent inappropriate customer interactions, data losses, and reduce business risks

With optimized collaboration between technology providers like AWS, Salesforce and Microsoft, and your consulting partners, you can be sure that all your brand experiences are seamless and are truly connected.

TRANSFORMATIONAL EFFECTS
  • Consistent customer experience across channels
  • Partner sales success
  • Revenue growth through customer acquisition
  • Operational effectiveness and efficiencies
  • Control of partner environment
  • Proactive, fact-based capability iterations
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

To achieve world-class partner programs, Trianz helps your Chief Digital Officers with:

Garner information on best practices, benchmarks and innovations in partner enablement -- the elements of consistent customer experience. Our analysts conduct the research to provide insights you need for strategy development.

Follow a strategic roadmap to drive integration and effectiveness across the partner channels. Our partner experience consultants help you identify gaps in your digital business models, processes and technologies and prepare you for effective execution.

Our engagements are long-term and results-driven. We help you implement processes for better integration with your commerce, fulfillment, learning/ knowledge management, service and finance applications to drive the end goals you are striving for.

We provide capabilities around managing integrated applications, ongoing operations and new systems governance with availability and performance to meet the demanding SLAs.

Garner information on best practices, benchmarks and innovations in partner enablement -- the elements of consistent customer experience. Our analysts conduct the research to provide insights you need for strategy development.

Follow a strategic roadmap to drive integration and effectiveness across the partner channels. Our partner experience consultants help you identify gaps in your digital business models, processes and technologies and prepare you for effective execution.

Our engagements are long-term and results-driven. We help you implement processes for better integration with your commerce, fulfillment, learning/ knowledge management, service and finance applications to drive the end goals you are striving for.

We provide capabilities around managing integrated applications, ongoing operations and new systems governance with availability and performance to meet the demanding SLAs.

ENABLING TECHNOLOGIES AND PROCESSES

Tools for partner experience

  • CallidusCloud
  • Channeltivity
  • Entomo
  • Model N
  • Oracle
  • Salesforce.com
  • Zyme