BRINGING SMART-CLIENT AUTOMATION TO THE FIELD

A home security surveillance solutions provider had challenges with data synchronization and user-based security of mobile applications used by field service personnel. Lack of intuitive, lightweight applications and limited connectivity options both increased cost and hampered productivity. To allow for systematic coupling of technician payroll time and related job time, the client partnered with Trianz to develop an SOA-enabled smart-client application. This application had a self-version upgradation feature, and consumed minimal wireless bandwidth.

The application was built leveraging Microsoft technologies, design patterns and Microsoft’s best pattern and practices. It integrates seamlessly with handheld barcode scanners, and provides real-time insights into equipment inventory to increase technician’s productivity on the field.

THE BUSINESS CHALLENGE

Client needed an intuitive, secure mobile application that improves productivity of field service technicians’ while reducing operating cost.

TECHNOLOGY COMPONENTS

• Microsoft Dynamics
• MASterMind Integrated Software Platform
• MASterMind Integrated Software Platform

THE APPROACH

• Developed a SOA-enabled smart-client application, by adhering to International Standard ISO/ IEC 17799:2000 and PCI Security Standard.
• Phased out the existing Windows CE based solution while rolling out the new solutions
• Requirements gathering was done at client’s location, whereas analysis, design, coding and testing was carried out at Trianz’s offshore development center.

TRANSFORMATIONAL EFFECTS

• Reduced technician time spent on completing a job in the field
• Reduced cost of operation through minimal usage of cellular wireless bandwidth
• Provided field security to ensure right information to right person
• Reduced rollout time through self-version upgradation feature
• Supported multiple connection protocols such as Wireless, Dialup, Ethernet