A North American full-service research and evaluation firm, working to create social and health solutions to serve underserved populations globally, needed a cost-effective and scalable intranet portal.
THE BUSINESS CHALLENGE
- Lack of an internal communication channel was hampering information dissemination and collaboration | Absence of centralized space for document management was creating knowledge silos
- Unavailability of single entry point for applications and personalization, infrastructure, IT and budgetary freedom
TECHNOLOGY COMPONENTS
- Liferay 7 DXP, Apache, Java, jQuery, JavaScript, AJAX Tomcat 7.0 ,MySQL 5.6,Jenkins,SSL, AWS - S3, Clustering, Adobe Creative Suite.
THE APPROACH
- Adopted Show and Tell Approach to provide end-state view to business users
- Deployed Liferay 7 DXP Portal Infrastructure on Amazon Cloud (FedRAMP?) to enable responsive web design
- Developed intranet portal for employees and clients | Enabled knowledge and information exchange on scalable and secure architecture capable of personalization
- Integrated DevOps platforms/ tools identified and leveraged by client with cloud deployment
- Enabled monitoring, logging, reporting exception, error handling capabilities
- Conducted performance tests, user training workshops | Made training/ user manuals and videos available
- Extended support for infrastructure and portal post implementation
TRANSFORMATIONAL EFFECTS
- Increased employee satisfaction and engagement | Improved participation among citizens and communities
- Enabled multiple integrations and an unified view for employees and clients
- Reduced time taken to publish updates
- Brought response time of a page to < 3 seconds
- Enabled usability across multiple platforms – PCs, mobiles, tablets
