Case Studies

Know how Trianz has enabled smarter businesses with advanced cloud, analytics, digital, infrastructure, security solutions.

Infrastructure

IMPLEMENTING ENDPOINT INVENTORY FOR BUSINESS PROFITABILITY

a leading provider of private integrated healthcare delivery systems in the us was struggling with a poor infrastructure discovery process and imperfect application affinity mapping. consequently, it was unable to assess the impact of critical incidents, leading to a loss in business. as part of the engagement, trianz implemented several best practices, from the client’s processes as well as the tools perspective, and also reduced the incidents tally to close to zero without production outages. the business challenge the organization needed to implement an endpoint inventory solution to address is problems of poor infrastructure discovery and application affinity mapping. the objective was to accurately assess the impact of critical incidents which were otherwise leading to a loss in transactions, and consequently, of business. technology components tivoli application dependency discovery manager [taddm] tivoli asset discovery for distributed [tad4d] bigfix and bigfix inventory the approach developed an execution roadmap sequencing the implementation of technology stacks based on the client’s business priorities conducted workshops with business and it stakeholders to understand challenges/ business needs assessed existing processes, tools, integration points, and data sources designed the taddm architecture which consisted of five secondary storage servers and 14 discovery servers standardized the process for managing incidents and service requests implemented monitoring solutions, further reducing the duplicate events count and improving operational efficiency of software products

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Analytics

DESIGN AND BUILD AN OPERATIONAL MASTER DATA MANAGEMENT SYSTEM AND IMPLEMENT A DATA GOVERNANCE PROGRAM

one of the world’s leaders in higher education association and business education networks, that provides accreditation to schools of business, needed an operational master data management system that can bring together the information from multiple systems in a streamlined manner. the business challenge to provide a complete picture of the data about their members and the organizations that are part of the larger business education community, the association turned to trianz to develop a solution that would aggregate, cleanse, standardize, and publish organizational master data. technology components microsoft azure platform - infrastructure as a service (iaas), microsoft sql server, microsoft master data services & microsoft sql server integration services the approach trianz leveraged microsoft azure to provide the required infrastructure and host the solution for the client. azure offers a quick way to reduce the local infrastructure footprint while developing a new platform that would allow for future technology growth microsoft master data services was chosen as the software platform because the sql server back-end would pave the way for future data warehouse and data integration efforts while the front-end integration with microsoft excel enabled data stewards to quickly take control of their data. sql server integration services was the logical choice for data movement activities due to its inclusion with sql server database services. finally, the technology solution was complemented by trianz’ data governance framework that provided a vision and a plan for the right stakeholders to be involved in rules and decisions for the organization’s master data. the end result of the solution architecture was to ingest data from the company erp system, marry that information with data from the member survey system, provide updates to the member survey system, and make the association’s master data available to other internal and external systems.

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Analytics

STRATEGY, DEVELOPMENT AND IMPLEMENTATION OF AN ENTERPRISE DATA WAREHOUSE AND BI

a leading not-for-profit organization coordinates organ and tissue donation and provides public education on donation, needed a complete redesign and build of their legacy reporting and analytics environment. the goals were to provide improved information management capability with better reporting functions, executive dashboards; and better data access, quality, consistency and integrity. the business challenge the organization needed a new reporting and analytical environment to replace an aging and poorly functioning legacy environment. a key part of the strategy centered around the planned implementation of a new medical records system with enhanced data capture capabilities combined with the integration of referral data. the end-goal was to provide a robust analytical environment that enabled a complete view of the process, the efficacy of transplants, the efficiency of the matching and overall management of operations. aside from the standard data integration challenges, major data integrity issues had to be resolved to increase the accuracy of the data and improve the acceptance by users of the system. technology components emr, ms sql server, oracle, power bi & ssrs the approach professionals from trianz were engaged by the organization to develop the overall strategy of the future business intelligence environment, plan the rollout of the program and assist their staff with the development, testing, training and implementation of the solution. trianz’s role included working with the organization’s management team to determine a top-down business strategy that was then decomposed into the business, data, technical, application, organization and process requirements. trianz consultants assisted them in selecting the proper toolsets, trained staff on bi/dw best practices and drove the development while mentoring the staff through implementation. during the engagement, trianz worked closely in assisting the not-for-profit firm to develop their governance, processes and organization while implementing the business intelligence solution serving all levels of management and operations.

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Infrastructure

BUSINESS SERVICE MANAGEMENT FOR DEEPER VISIBILITY

A payment processing network operator supporting more than 725 million credit and debit card transactions globally faced an issue of visibility. due to lack of insight into it infrastructure and applications and an inability to assess critical incidents in real-time, the company was losing transactions and business. further, multiple vendor products led to inconsistent support for enterprise monitoring and service management imperatives. customer escalations were managed through manual spreadsheets, and exhaustive processes without proper catalog for managing software and hardware products added to the problem. working with key stakeholders, trianz did an in-depth assessment of existing processes, tools, integration points, and data sources. we then enabled an automated business application mapping solution, as well as automated processes around network related service requests. we developed a custom solution to automate the consumer escalation process, and implemented a service catalog to auto-populate and auto-route requests based on the product. the process for managing incidents and service requests was also standardized and integrated with other client systems/applications for better, more efficient api based interaction. the approach developed a self-service service catalog to automate building of business applications in taddm (tivoli application dependency discovery manager) through run-book automation. developed a custom solution that automated all the network-related service requests. dynamically populates questions based on the request to minimize manual intervention and provide the implementation steps based on the answers provided. created a custom application and solution that automated the creation of customer escalations received through mail. this application was also built with custom reports and slas configured, aiding monitoring and ensuring slas were not missed. designed service catalogs for onboarding. created automation scripts to pre-populate the values on the offering request, perform required validations on the offering request fields, and assign requests to various groups based on business requirements. technology components ibm integrated control desk v7.5.1.3, tivoli application dependency and discovery manager, birt oracle 11g alm (application lifecycle management) which is a ca tool the business challenge lack of visibility into it infrastructure and business applications limited the ability to assess the business impact of critical incidents.

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Digital

IMPROVED PROCESS EFFICIENCY WITH DIGITIZED WORKFLOWS

a tier 1 insurance company needed a centralized workflow system to create and maintain mortgage loan transactions. their old processes generated excessive paperwork, making tracking status and reconciling data both time consuming and inefficient. with only a fraction of documents digitized, hard copies of loan documents were stored in vaults. further manual reconciliation led to costly inconsistencies and lack of transparency. trianz implemented a centralized workflow system with the ability to create, index, archive, and retrieve mortgage documents and communications. configured an audit trail to seamlessly track documents at various stages. enabled users to quickly estimate payments with an online loan calculator. then added a centralized reporting dashboard to make the process transparent. the result? faster, more effective decision-making related to mortgages, and beyond. the business challenge lack of digitization and manual reconciliation lead to inefficiencies, inconsistencies, and lack of transparency in loan administration, accounting, tech services, and field offices. technology components asp.net, sharepoint 2010, telerik controls, and quartz.net. the approach configured workflow with pre-defined events, tasks and subtasks executed delegation component for parallel processing built enterprise search feature to fetch deal documents enabled entitlement implementation based on roles created sharepoint repository for easy document migration established centralized dashboard with reporting and charting

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Digital

BRINGING SMART-CLIENT AUTOMATION TO THE FIELD

A home security surveillance solutions provider had challenges with data synchronization and user-based security of mobile applications used by field service personnel. lack of intuitive, lightweight applications and limited connectivity options both increased cost and hampered productivity. to allow for systematic coupling of technician payroll time and related job time, the client partnered with trianz to develop an soa-enabled smart-client application. this application had a self-version upgradation feature, and consumed minimal wireless bandwidth. the application was built leveraging microsoft technologies, design patterns and microsoft’s best pattern and practices. it integrates seamlessly with handheld barcode scanners, and provides real-time insights into equipment inventory to increase technician’s productivity on the field. the approach developed a soa-enabled smart-client application, by adhering to international standard iso/ iec 17799:2000 and pci security standard. phased out the existing windows ce based solution while rolling out the new solutions requirements gathering was done at client’s location, whereas analysis, design, coding and testing was carried out at trianz’s offshore development center. technology components microsoft dynamics‎ mastermind integrated software platform mastermind integrated software platform the business challenge client needed an intuitive, secure mobile application that improves productivity of field service technicians’ while reducing operating cost.

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Digital

TAILORING AN ECOMMERCE EXPERIENCE

A reputed indian textile manufacturer wanted to become a leading consumer lifestyle player in the digital space by engaging in several globally scalable business models. trianz was chosen to build india’s first omnichannel fashion shopping experience by seamlessly integrating clicks with bricks. trianz was instrumental in providing the client with omnichannel strategy, store digitalization, and an experiential retail experience by combining technology with fashion and style. we successfully developed an e-commerce web application for their technology and fashion hybrid online arm. we enabled a seamless experience across web browsers, developed technology adoption strategies, established key compliance objectives, built product architecture and design, and allowed secure best practices and guidelines. trianz was also responsible for the roll out, deployments, and post-development maintenance and enhancements, including automated test suite development and manual testing. the approach enabled browsing and customization of garments from over 10,000 fabrics, innumerable style possibilities such as personalized monograms, suit lapels, shirt cuffs, fittings, etc. built a customization studio that allowed customers to see their garment customizations in digital 3d format before stitching. introduced flexible authentication, including enhanced identification. introduced single sign-on (sso) to web applications. technology components php, java, apache tomcat, mysql-server, javascript ui – angularjs, bootstrap, backbonejs, knockoutjs, jquery, html5, css3, json the business challenge build a world-class customer lifestyle organization by leveraging digital technologies to offer a seamless, personalized omnichannel shopping experience.

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Digital

ESTABLISHING AN INCENTIVE STRATEGY

The client is a fortune 100 network and telecommunications equipment company with a number of global customers that have large, long-term contracts where revenues are spread out over time. the sales commissions were paid out in synch with revenue recognition in the financial systems. this resulted in lower, short term commissions for such deferred revenue deals and a skewed sales focus. with commission calculations and payments systemically connected to their revenue, the client was challenged to determine the best way to accelerate commissions while staying aligned with compliance controls and gaap. complicating matters were the disparate processes and different business owners of deal documentation and life cycle. the client partnered with trianz to develop an incentive program for deferred revenue deals in the targeted fiscal year and motivate sales with advanced commission payments for the duration of each deal. a team of trianz consultants assessed and validated the end-to-end process for tracking eligible deals through payout of commissions on a global basis. trianz domain consultants collaborated with the client to define a framework for program’s development and definition with the following key operating requirements in mind: 1,094 legal professionals who dealt with worker’s compensation claims were included operational process design had to leverage existing touch points and systemic processes global variations had to be accommodated within the overall process design commissions had to reconcile with gaap accounting for early commissions payout existing it infrastructure was to be leveraged, when possible manual processes needed to have a migration path to a future systemic solution documentation had to define policy rules and requirements, controls, approvals, and data/reporting the business challenge proactive and reactive support was needed to manage it infrastructure on aws, as well as govern associated policies, processes, contracts, and documentation the approach established sound, auditable program processes, and controls on time. transitioned into a pilot phase to enabling the process execution against eligible deals, for pay out in q1 of the target fiscal year. designed pilot phase with resource, budget, and ramp-up requirements to properly manage the program. executed the pilot by processing orders and calculating payments with a thorough qa review to ensure financial integrity. developed a communication and training program for the worldwide roll-out. created fundamental processes and policies that are aligned with long-term strategies and initiatives, adding long-term value beyond the scope of the initial program definition and implementation. transformational effects successfully changing sales incentives caused an immediate uptick in order volume for differed revenue deals this approach paved the way to further rollout of commissions programs covering annuity, usage and xaas deal models documentation of high-level system gaps to support future system enhancement requests assurance of proper revenue documentation and treatment identified through contract reviews, order matching, system checking, and interviews with the client’s stakeholders

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Our Success Stories

TRUSTED BY BUSINESS & TECHNOLOGY LEADERS

Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.

Director of Quality Assurance

Top 10 US Life Insurance Company

The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.

Director of Customer and Partner Services

A Leading Global IT And Networking Organization

Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.

Director – Accounts and Cost

A National Cattle Feed Supplier

The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.

Director

A Leading Commercial Automobile Liability Insurance Provider

Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing

VP of Marketing

Global Storage Systems And Data Management Company

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