Helpdesk Management - Automate non-ticketing activities like proactive application monitoring, query resolution, and reporting.
Alert Monitoring - Enable alert rationalization with monitoring and reporting of both high and low priority alerts, thus helping detect system anomalies faster.
Ticket Management - Automation of standard operating procedures (SOP) that are repetitive – job restarts, password resets, access requests, server/ node restarts.
Storage Management - Dynamically manage storage based on usage, reduce infrastructure costs and downtime events.
Helpdesk/ User receives an email with the details
List from Excel
Server Restart Automation
Application Performance Monitoring
Trigger to restart
List from Excel
Minimizes downtime needed for server restarts and incidents
Reduces the cost of automating remote computer shutdown, standby or hibernation modes
Notification after restart and ticket logging in BMC if the process results in a failure, thereby minimizing downtimes | Supported business outreach to educate broader organization of RPA capabilities
Workflow is either scheduled or automatically triggered via an event
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
We’re very happy to have selected Trianz as our technology partner, and are especially appreciative of the team’s attention to detail, agility, and client centricity.