In the past, most enterprises would have used a legacy business management system to track business needs and understand how IT resources can fulfill these needs. The problem with these legacy systems is the manual data collection process, which introduces the risk of human error and is much slower than newer automated solutions.
With the introduction of ServiceNow, enterprises now have an easy way to perform business management workflows. The ServiceNow IT Business Management (ITBM) platform offers a wide range of business management functionality, including performance analytics for KPI analysis, enterprise resource management (ERP), and project and portfolio management (PPM). These ITBM tools greatly simplify your business management, helping you manage outcomes, adapt your plans, and scale workflows faster than before.
The ServiceNow ITBM platform is designed to help you track and manage business-critical information, all through one unified management dashboard. This dashboard contains a range of ITBM tools, all of which supplement the wider business.
Some of the most useful ServiceNow tools include:
APM – The ServiceNow Application Portfolio Management (APM) tool was built to help businesses discover and manage software application assets. The ServiceNow APM tool uses a combination of configuration management database (CMDB), application discovery, and software asset management (SAM) to give you a holistic overview of your application portfolio.
This part of ServiceNow is essential, as it allows you to manage the various software applications used by your business. You can manage this for the whole company or split up software assets, depending on which department uses them. When splitting, these software assets can be assigned to business stakeholders, passing ownership away from your IT department to project originators.
PPM – The ServiceNow Project Portfolio Management (PPM) tool allows project originators to create new projects, manage ongoing projects, and gain visibility into demand and resource usage. The Innovation Management Portal will enable employees to make suggestions to department heads, with ideas stored for later viewing in a centralized location. ServiceNow’s Project Workspace provides a central location for project managers to track projects and monitor project dependencies, simplifying enterprise project management.
Since projects require many resources and often span across multiple departments, a centralized location for project management is essential. This will allow stakeholders to communicate more easily with project managers and simplify approval for asset purchases and other ERP workflows.
Agile development – A lesser-known but important part of ITBM is ServiceNow’s Agile Development. As more enterprises move to the cloud, the agile methodology becomes increasingly important to expedite development work and execute their digital transformations. You can read more about DevOps and Agile development in our blog post. Firstly, ServiceNow offers Scrum Program Boards, which help you to keep track of work from multiple teams towards a collective goal, thus improving Agile DevOps collaboration. Agile dashboards work out of the box (OOTB) helping you to analyze trends and developer statuses, while also integrating with both Scrum and SAFe workflows.
Agile development helps speed up the time between the development and delivery of your final software product or service. This could apply to consumer projects or internal projects and is essential in the fast-paced cloud world. ServiceNow’s dedicated agile development tools manage these projects and integrate with PPM and APM to help you control IT business management workflows across the business.
ServiceNow is a holistic platform for enterprise IT, including IT business management workflows. This comprehensive range of tools on the platform allows businesses to simplify management while simultaneously expediting project delivery timescales. ServiceNow has massive potential for improving KPIs and ERP quality.
If you are interested in ServiceNow, consider working with a Premier Status ServiceNow Partner like Trianz. Our experts can help you plan your adoption of ServiceNow and integrate numerous third-party ISV services.
Contact Us Today
What Is an SQL Query Engine? SQL query engine architecture was designed to allow users to query a variety of data sources within a single query. While early SQL-based query engines such as Apache Hive allowed analysts to cut through the clutter of analytical data, they found running SQL analytics on multi-petabyte data warehouses to be a time-intensive process that was difficult to visualize and hard to scale.Explore
A Winning Base for Successful Digital Transformations When it comes to developing a successful digital strategy, it is not just corporations planning to maximize the benefits of data assets and technology-focused initiatives. The Government of Western Australia recently unveiled four key priorities for digital reform in its new Digital Strategy for 2021-2025.Explore
Engage Your Workforce with a Modern Employee Intranet Solution The employee intranet has changed significantly since it was first introduced in the early 1990s. What started as HTML-based static portals have now evolved into intuitive communication tools complete with search engines, user profiles, blogs, event planners, and more. Today, many organizations are taking a second look at employee intranets to bridge gaps between teams, build company culture, centralize information, increase productivity, and improve workflow.Explore
Adopting emerging cloud technologies, consolidating resources, and improving processes is the key. “IT no longer just supports corporate operations as it traditionally has but is fully participating in business value delivery. Not only does this shift IT from a back-office role to the front of business, but it also changes the source of funding from an overhead expense that is maintained, monitored, and sometimes cut, to the thing that drives revenue,” said John-David Lovelock, research vice president at Gartner.Explore
Deliver Powerful Insights Instantaneously with Federated Queries - No Matter Where Your Data Resides The concept of federated queries isn’t new. Facebook PrestoDB popularized the idea of distributed structured query language (SQL) query engines in 2013. Over the years, AWS, Google, Microsoft, and many others in the industry have accelerated the adoption of a distributed query engine model within their products. For example, AWS developed Amazon Athena on top of the Presto code base, while Google’s BigQuery is based on Cloud SQL.Explore
What is Unstructured Data? Almost 80% of the data that enterprises and organizations collect is unstructured - data without a set record format or structure. Unstructured data includes data such as emails, web pages, PDFs, documents, customer feedback, in-app reviews, social media, video files, audio files, and images.Explore