Solving the customer experience problem isn’t easy. If it were, our own interactions with the companies we do business with would be so much more satisfying across the board. Companies consistently make three missteps when trying to create great customer experiences through data.
12 May 2017
Working in customer-centric industries gives people an ultra-strong bond, and it leads to some pretty interesting conversations. When Monica and I meet up, we often compare notes about current and past experiences.
11 May 2017
Any interaction with a company can quickly turn personal—and emotional—especially when it steals time from a busy day. As Monica and I compared stories about our good and bad customer experiences, she described the rising anxiety she felt recently while traveling.
08 May 2017
Function-as-a-Service (FaaS), or serverless computing, continues to increase in demand as large organizations seek to establish their data infrastructure beyond the limits of traditional hardware.
27 Mar 2017
The popularity of the Internet of Things (IoT) continues to expand at a quickened pace. As such, businesses and their customers are enjoying a near constant connectivity and exchange of information. Now, more than ever, companies are feeling the pressure to respond to consumer demands at the drop of a hat and very quickly bring new products to the marketplace.
24 Mar 2017
We tend to think about the hybrid cloud as a set of public and private cloud services for managing workloads. Indeed, many of the workloads is the data that is the heart of how applications operate in the cloud.
14 Mar 2017
We are in the midst of rapidly changes in the way consumers want to interact with their suppliers. This change is causing a disruption in business models and technology innovation.
12 Mar 2017
The latest market trends indicate that enterprises will invest the most on digital transformation technologies that support operating model innovations. These investments will help enterprises focus on making business operations more responsive and effective by leveraging digitally-connected products/services, assets, people, and trading partners.
07 Mar 2017