Dennis DeGregor is an early adopter, innovator, and leader in the CX sector. He has worked in senior leadership positions at HP, Bank of America, Merrill Lynch, Allstate, and CenturyLink, where he transformed the operating models from product-centric to customer-centric by leveraging innovations in strategy, analytics, and technology.
In his new role at Trianz as Vice President - Analytics Practice Leader, Dennis will help Trianz accelerate the growth and success of our Analytics practice by partnering with the sales leadership, clients, prospects, technology partners, and other practice leaders to solve business problems. He will leverage his deep Analytics domain experience to continue growing the practice in new areas of innovation and offer creation to support the business development efforts and position Trianz as a thought leader in the space.
Dennis has a successful track record of leading professional services organizations focused on conceiving, developing, launching, high value-add, highly differentiated end-to-end technology-intensive CX solutions that leverage advances in AI, Big Data, and Robotics. In his previous stint as Worldwide Managing Director at HP, he built and led a $1.4 billion P&L that developed the first cloud-based, advanced analytics & AI-embedded customer service & marketing platform offered globally as a managed service. At Tata Consultancy Services, he was the Chief Customer Strategist and established TCS's first Global CX Practice.
Dennis has also published two books on AI, advanced analytics, and strategic data monetization to drive organic revenue growth and transform the customer journey: HAILOs: Competing on AI in the Post-Google Era and The Customer-Transparent Enterprise, which was nominated for a Forrester Groundswell Award.
Dennis holds an MBA from the University of Chicago and a Bachelor of Science Degree from the University of Illinois.