Enterprises today face myriad challenges in crafting an effective implementation strategy and approach. Therefore, they need guidance on dependencies and key milestones for business adoption. Trianz enables businesses to modernize and radically transform service delivery. As an authorized Bronze Partner, we unlock the business value of ServiceNow to help clients succeed through reduced expenses, improved customer service, expedited delivery and new service offerings. We leverage a hybrid delivery model based on templated solutions to accelerate adoption and mastery of clients’ ServiceNow platform, building off of their existing infrastructure. Our experience with multiple deployments and integrations make clients’ existing capabilities stronger and reduce expenses through ServiceNow’s IT Operations Management, Enterprise Service Management, PPM, HR, Continuous Improvement Program and ServiceNow Express. This simplifies service catalog automation, SCCM integration, cloud automation and monitoring. As a next generation SI, we help clients with performance management, service-level management and reporting.

ServiceNow

Trianz accelerators for ServiceNow:

  • ServiceNow Implementation Tool kit – Reusable document framework for ServiceNow requirements
  • ServiceNow best practices – Implementation and migration of ServiceNow
  • ServiceNow Service Catalog Automation – Automation of cloud provisioning approval
  • ServiceNow Support Framework – Comprehensive framework for ServiceNow support

 

KEY COMPETENCIES
  • Service management
  • Operations management
  • Applications management
  • Project portfolio management
  • SDLC management
  • Risk and compliance management
  • IT financial management
  • Work management
EXPERIENCE
  • Reduced emergency and latent changes count from ~55% by Service Management to Application Discovery Integration for one of the largest US-based bank holding companies
  • Streamlined IT operations for a leading IT service provider by implementing industry best ITIL processes and migrating to a new ITSM platform