BUILD, OPERATE, AND MANAGE A RESILIENT AND AGILE INFRASTRUCTURE

Digitally transformed environments require an underlying infrastructure that is not only robust and resilient but also intelligent and agile. Such environments require infrastructure to scale and expand while optimizing the resources and improving their performance. Interlinking and integrating various disparate systems across dissimilar environments in different geographies is the norm, but the infrastructure must support and perform seamlessly and coherently.

Interlinked, intelligent and integrated environments are expected to be business enablers, running quietly behind the scenes with minimal human intervention. Most of the infrastructure is expected to run on the cloud, both in-house and external, with the necessary checks and controls. Service level agreements (SLAs) vary depending on client and application types, and are subject to geographical and legal norms. Even then, infrastructures cannot fail or become the bottleneck for any process.

Building Blocks

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TRANSFORMATIONAL EFFECTS
  • Higher client satisfaction
  • Increased resource utilization
  • SLA- and KPI-based delivery and measurement of processes
  • Real-time service information availability
  • Higher employee satisfaction
  • Lower cost of operations
  • Fewer unwanted and redundant processes/ methods
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

Our analysts and advisors constantly monitor trends and potential developments in the infrastructure management and monitoring space, thereby providing real-time and accurate advice to CIOs and infrastructure managers. We help IT leaders identify gaps in their current processes, implement the best-in-class and standard processes/ methods, define KPIs, improve infrastructure performance, and consequently make the infrastructure more agile and scalable.

We help CIOs and IT managers review their existing processes and infrastructure investments, advise them on the best practices, suggest improvement areas, and recommend strategic KPIs to monitor and build a clear roadmap for adoption of new technologies to make the underlying infrastructure more agile and scalable.

We help CIOs implement new tools and processes, thereby helping them take the first steps in making their processes and environments digital ready. These may include implementing a variety of IT service management (ITSM), configuration management database (CMDB), asset management, capacity management, and performance management tools, migrating infrastructure to the cloud, implementing cloud-based monitoring solutions, and integrating existing applications with new tools.

We help in enhancing the performance of the existing and new infrastructure by improving the availability of environments, implementing and managing the best-in-class processes, and running environments to the agreed SLAs and KPIs, thereby helping in improving client and employee satisfaction levels.

Our analysts and advisors constantly monitor trends and potential developments in the infrastructure management and monitoring space, thereby providing real-time and accurate advice to CIOs and infrastructure managers. We help IT leaders identify gaps in their current processes, implement the best-in-class and standard processes/ methods, define KPIs, improve infrastructure performance, and consequently make the infrastructure more agile and scalable.

We help CIOs and IT managers review their existing processes and infrastructure investments, advise them on the best practices, suggest improvement areas, and recommend strategic KPIs to monitor and build a clear roadmap for adoption of new technologies to make the underlying infrastructure more agile and scalable.

We help CIOs implement new tools and processes, thereby helping them take the first steps in making their processes and environments digital ready. These may include implementing a variety of IT service management (ITSM), configuration management database (CMDB), asset management, capacity management, and performance management tools, migrating infrastructure to the cloud, implementing cloud-based monitoring solutions, and integrating existing applications with new tools.

We help in enhancing the performance of the existing and new infrastructure by improving the availability of environments, implementing and managing the best-in-class processes, and running environments to the agreed SLAs and KPIs, thereby helping in improving client and employee satisfaction levels.