ENHANCE CUSTOMER EXPERIENCE TO DRIVE INTERACTION AND GROWTH

Gone are the slow and cumbersome days of shoppers' journeys. In the age of the millennial, customers make decisions faster and demand instant access to the information they need to do so. They expect to be able to communicate via their channels of choice and demand interactions that are as compelling and creative as they are human

To meet these expectations and create a strong digital presence, Trianz offers consulting services to ensure that your business reaches buyers earlier in their shopper’s journeys and guide them through every stage. We help businesses offer a segmented, multichannel digital marketplace that speaks to them in an authentic voice. Only then can you improve customer experiences and drive interactions to build a world-class presence for your brand.

Digital Presence Building Blocks

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TRANSFORMATIONAL EFFECTS
  • Multisegment coverage
  • Compelling, repetitive interactions
  • Reciprocal relationships
  • Social connectedness
  • Ambassador customers
  • Revenue and profitability
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

To build an integrated and differentiated customer experience across every channel and achieve loyalty and growth, Trianz helps Chief Digital Officers:

Understand multichannel digital marketplaces and customer experience designs for their industries and businesses. Our research group conducts research on a broad and a specific array of topics across buyer segments, products and services, global geographies and competitors to present insights that shape strategies to reach the right customers across targeted demographics.

Develop strategies to build a differentiated online brand. Using creative studio techniques, we analyze and build unique experiences and customer-centric designs, content and commerce. Enable a thriving digital channel to drive customer experience, effective campaigns and predictability for downstream organizations.

See optimal digital presence, a transformed and elevated brand image, seamless customer experience and throughput by means of integrated multi-dimensional technologies. We integrate marketing technologies for digital campaigns; combine sales tools with downstream applications and enable end-to-end delivery of solutions and services leveraging a global delivery model.

Meet demanding SLAs for managing the integrated technology landscape. Trianz Global Technology Services (GTS) provides ongoing operations and governance of digital systems with availability and performance. We further provide continuous research, content creation, and rationalize digital presence to maximize output.

Understand multichannel digital marketplaces and customer experience designs for their industries and businesses. Our research group conducts research on a broad and a specific array of topics across buyer segments, products and services, global geographies and competitors to present insights that shape strategies to reach the right customers across targeted demographics.

Develop strategies to build a differentiated online brand. Using creative studio techniques, we analyze and build unique experiences and customer-centric designs, content and commerce. Enable a thriving digital channel to drive customer experience, effective campaigns and predictability for downstream organizations.

See optimal digital presence, a transformed and elevated brand image, seamless customer experience and throughput by means of integrated multi-dimensional technologies. We integrate marketing technologies for digital campaigns; combine sales tools with downstream applications and enable end-to-end delivery of solutions and services leveraging a global delivery model.

Meet demanding SLAs for managing the integrated technology landscape. Trianz Global Technology Services (GTS) provides ongoing operations and governance of digital systems with availability and performance. We further provide continuous research, content creation, and rationalize digital presence to maximize output.

ENABLING TECHNOLOGIES

Tools for Digital Presence

  • Adobe
  • Hootsuite
  • Marketo
  • Oracle
  • Salesforce.com
  • SAS