IT Service Management (ITSM) forms the core of service delivery and service support for any organization. Most organizations have adopted ITIL best practices framework for service request, incident management, change management, configuration management and all the other ITSM processes that aligns with their specific business needs. Besides adopting the processes, it is critical to select the right platform and most importantly, implement the right solution keeping in mind the need to support hybrid and dynamic infrastructures.

Trianz has partnered with ServiceNow, the leader in ITSM solutions, to help clients implement a strategic approach and maximize the efficiency and outcome of IT operations in a hybrid world. Our IT Service Management Consulting, coupled with investment in an ITSM platform like ServiceNow that’s designed for today’s hybrid world, enables businesses to better manage the IT resources upon which their customers, employees, and partners depend.

IT Service Management Building Blocks

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With over 150+ successful implementations, Trianz radically transforms IT service management, helping businesses to modernize and deliver services faster. Our consultative approach to deployment of solution helps our current visualize the end state thereby providing opportunities to make adjustments as necessary to changing business needs. We leverage a hybrid delivery model, based on templated solutions and several reusable adapters to accelerate deployment of the solution. Our experience with multiple deployments and integrations make clients’ existing capabilities stronger and seamless.

TRANSFORMATIONAL EFFECTS
  • Authentic conversations and employee engagement
  • Increased cool brand image
  • Next generation workforce enablement
  • Increased agility, innovation, and loyalty
  • Collaborative, real-time communities
  • Improved performance and retention
  • 360-degree feedback loops
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

Our analysts and advisors, who come from a strong ITIL background, constantly monitor the leading ITSM product vendors, change in technology and trends, industry expectations and demand thereby providing accurate advice to CIOs and help them with adoption of ITSM in their infrastructure and improve overall IT operational efficiency.

Follow a prioritized roadmap to a workplace leveraging digital collaboration technologies and millennial talent. We will help you frame strategic vision based on perspectives, objectives, shared standards and decentralized approaches.

Transform processes within and outside HR for a digital workplace. In collaboration with HR and other business and IT teams, we will help implement digital workplace imperatives leveraging cloud-based platforms, self-service portals, social analytics, and apps.

See the ongoing maintenance of digital workplace systems. Our collaborative managed services model helps identify new workplace technologies that will maintain a competitive edge for recruitment and retention, while maintaining security and control.

Our analysts and advisors, who come from a strong ITIL background, constantly monitor the leading ITSM product vendors, change in technology and trends, industry expectations and demand thereby providing accurate advice to CIOs and help them with adoption of ITSM in their infrastructure and improve overall IT operational efficiency.

Follow a prioritized roadmap to a workplace leveraging digital collaboration technologies and millennial talent. We will help you frame strategic vision based on perspectives, objectives, shared standards and decentralized approaches.

Transform processes within and outside HR for a digital workplace. In collaboration with HR and other business and IT teams, we will help implement digital workplace imperatives leveraging cloud-based platforms, self-service portals, social analytics, and apps.

See the ongoing maintenance of digital workplace systems. Our collaborative managed services model helps identify new workplace technologies that will maintain a competitive edge for recruitment and retention, while maintaining security and control.