Using Services Analytics to elevate your customer experience

Your customers are the ambassadors of your brand value and your business. It is, therefore, imperative for you to commit and invest resources in aligning your IT, processes, and analytics capabilities to improve both your customers’ experiences and your profits. Trianz’ Services Analytics consulting service helps you respond proactively to the changing business landscape, improve service delivery, tailor personalized products and services and fulfill customers’ demands and expectations.

Our analytics consulting services allow you to achieve these improvements and more by analyzing your customer journey, customer service, and customer experience data. We work closely with your leadership teams to identify and implement the supporting technologies and processes to uncover business opportunities and insights from your services data. Reach out to us to learn how our expert analytics consulting teams can help your businesses create unforgettable customer experiences.

BUSINESS IMPERATIVES
  • Customer service optimization (cost and effort) across channels
  • Insight-driven decision making using customer service data analytics
  • Reduce customer acquisition and retention costs
  • Realize greater customer lifetime value
TRANSFORMATIONAL EFFECTS
  • Improved alignment for customer service programs to business objectives
  • Refreshed customer experience journey
  • A more granular and data-driven approach to decision making
  • Ability to predict the future behavior of customers and select the best response to maximize value
ORCHESTRATING THE TRANSFORMATION WITH TRIANZ

We work with your C-Suite and senior leadership on your key customer service strategy and implementation programs. Our cross-functional technology domain experts help you realize the real effects of developing an analytics capability into their business and operating model. Our approach towards service analytics is driven to enable you:

Articulate the value and the missions of your customer support and service programs, backed by crucial insight extracted from in-depth research and survey by our research professionals.

Establish a clear understanding of expected benefits from advanced analytics and link them to your existing IT and customer service initiatives. Doing this can help set robust and measurable KPIs that will drive your business strategies, long-term vision, and surface the near-term revenues/ profit growth opportunities.

Design robust IT strategies to support your customer service programs. Our technology professionals can help rationalize your IT architectures, technology platforms, operating models, and application selection to efficiently deliver the needed business and technical capabilities to augment customer service programs.

Use customer service data analytics, sales analytics, and services analytics to enhance your customer lifecycle, sales and pricing processes, and overall customer experiences.

Articulate the value and the missions of your customer support and service programs, backed by crucial insight extracted from in-depth research and survey by our research professionals.

Establish a clear understanding of expected benefits from advanced analytics and link them to your existing IT and customer service initiatives. Doing this can help set robust and measurable KPIs that will drive your business strategies, long-term vision, and surface the near-term revenues/ profit growth opportunities.

Design robust IT strategies to support your customer service programs. Our technology professionals can help rationalize your IT architectures, technology platforms, operating models, and application selection to efficiently deliver the needed business and technical capabilities to augment customer service programs.

Use customer service data analytics, sales analytics, and services analytics to enhance your customer lifecycle, sales and pricing processes, and overall customer experiences.

ENABLING TECHNOLOGIES & PROCESSES

Supporting Technologies

  • Facebook
  • YouTube
  • Twitter
  • LinkedIn
  • Instagram
  • Big Data analytics tools (Hadoop, Apache, Spark)
  • LOB systems and applications

ENABLING PROCESSES

  • Enterprise Content Management Systems
  • Social media presence and engagement
  • Business Intelligence and Business Analytics