As an enterprise, there is nothing more important than building and maintaining strong relationships with your customers and attracting prospective customers to grow your business further. To help our clients improve their customer relationships, Trianz has partnered with the Salesforce platform.
Salesforce offers customer relationship management (CRM) functionality across sales, customer support, marketing, and content delivery to help you communicate with and cater to customer demands. Robust customer service functionalities like live chat, customer service bots, and contact center ticketing software allow you to support your clientele with ease.
Salesforce also provides sales monitoring and pipeline analytics, helping you understand customer purchasing habits, and product or service demand. The marketing functionality of Salesforce allows you to deliver media via content management systems (CMS) to social channels, with analytics that track the success of your promotional offers and advertising campaigns.
