Break the Cycle of Spending for Static Support


IT spending on run operations – mostly application management – often outweighs spending to change the business. The lights are kept on by vendors who don't have an interest in improving the applications, automating responses, or leveraging modern technologies. Cycles persist unendingly, starving resources that could be used to truly transform IT.

Transformative Application Management (TAM) services is an innovative, data-driven applications management model to reduce costs and increase efficiency, while concurrently identifying root causes and assessing how to apply transformative capabilities along an execution roadmap.

Our research shows that digital champions spend more capital on transformation than on maintenance and support. The impetus behind TAM is to help clients transition away from ineffective legacy vendors and transform application management to both improve performance and free up capital for new investments.

Transforming Your Employee and Customer Experience

We Understand Digital Champions’ Approach to Applications Management Services


Trianz has invested in creating Trasers, one of the world’s largest databases on digital transformations, with data from over 5,000 companies globally. We understand how the success of a business is tied to the way applications are managed. As business models, products, and services become more technology centric, applications have the power to drive differentiation.

Our study has shown that digital champions are freeing up much needed capital from application maintenance and support in order to modernize their foundation. This has not only accelerated their transformation journey but has also insulated their business from COVID’s disruptive effects.

The new support model must Impact 4 Critical Dimensions

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Our Transformative Applications Management Offering


The applications management service model we have developed is comprehensive, using support process standardization, support analytics, and automation to address and understand underlying causes. Our offering includes a transformation assessment that combines both a data-driven approach and interviews with client stakeholders to determine how best to apply transformative capabilities along an execution roadmap.

The assessment generally requires four to six weeks, resulting in both a clear end-state and a roadmap for execution. Our findings will offer process and organization recommendations, along with a roadmap to achieve key goals including a reduction in run spend and overall support complexity, and an increase in speed response times.


Concept: Introducing the Trianz Transformative Applications Model


Based on a study 1,000 IT organizations and responses from 3,000 IT leaders comprising of CIOs, CTOs, CISOs heads of analytics, applications, cloud, infrastructure and security, Trianz has designed a new applications management model that helps IT free up capital while simultaneously preparing processes and talent for eventual digital transformation.

Trianz Transformative Applications Model

Trianz Transformative Applications Model

Copyright © 2020 Trianz

As a result of implementing the Transformative Application Management model, our clients reap the following benefits:

  • New support processes relying on automation to deliver higher velocity, throughput, and less reliance on manpower.

  • Proactive and preventive measures that follow a “fix once, follow everywhere” model to continuously reduce support incidents. This results in cost reduction and higher user satisfaction.

  • Collapse of processes and proactive sunsetting of applications while preserving business IP. This results in a reduction of the number of applications managed.

  • An overall reduction in application management costs for you to invest in new initiatives.

  • New UX/UI wherever possible, resulting in higher velocity, user productivity, and satisfaction.


How We Transform the Applications Management Services Model


Trianz brings a multitude of strategies, capabilities, and approaches to transform application management at scale. These include:

  • Review of application architectures

  • Establishing service analytics to enable data driven decisions

  • Foundational capabilities for monitoring, AIOps, DevOps and automation

  • Incident analyses to enable the “fix once, apply everywhere” model

  • Refactoring and migrating applications to the cloud

  • Renegotiating client software costs and new engineering models, such as CICD and DevSecOps

  • Iterative improvements in process, automation, and visibility


What a Transformed End State Looks Like


Our goal is to deliver superior application management while reducing costs sustainably. Cost-reduction and efficiency are throughputs of changing the way services are organized, monitored, and delivered while enabling digital transformation readiness.

End-state benefits include:

Improved end-user experience

Improved end-user experience

Improved MTTD and MTTR
KM-driven self-service
Shorter SLAs and fewer issues

Anticipating issues before users notice

Anticipating issues before users notice

Outcomes driven by AI and data analytics
Advanced application monitoring and AIOps capabilities
DevOps processes smooth release handoffs

Reduced spending on run operations

Reduced spending on run operations

Improved capacity planning
Consistent best practice process improve efficiency
Data driven decision drive incremental improvements

Teams and applications prepared for the future

Teams and applications prepared for the future

Provide training necessary for existing teams to make the jump to digital
Application portfolio that is modernized for long term maintainability
Savings on run spending can be leveraged for IT transformations

Why Trianz for Transformation?

As a change agent, Trianz believes in improving from the status quo in everything we do. Our strategic goal is to empower our clients to successfully transition into the digital age and to reduce expenditure on application management — with support being the No. 1 source of capital required. Over 60% of all implementation services and over 90% of our managed services are offered at a fixed-fee rate.

Trianz is a leading IT services firm with decades of experience helping clients overcome application management pitfalls. We have partnered with several industry leading application platforms to offer expert assessment and implementation services for these platforms to maximize the availability and performance of your business applications.

Our Proposal


Let’s have a conversation to develop a strategy for transitioning three major applications to the TAM model. We will work with you on a fixed-fee basis to develop the strategy in three months or less, taking over these three applications and delivering services while modernizing the entire support model as described above.

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State of Digital Transformation
Worldwide 2020 Report

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Meet Our Practice Leaders

Will Andrews

Director
Digital Practice

Nipun Kumar

Director
Digital Practice

Kalpana M

Group Manager
Digital Practice

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