Hosting, Monitoring and Support of a Large Payment Gateway
A global fintech that manages millions of payments and credit and debit card transactions needed a partner to host, monitor and enhance their large payment gateway application, critical to their overall market penetration strategy.
The client needed a reliable partner to host, monitor and enhance their large payment gateway application for the ME market. The firm was looking for the right partnership to support, enhance and deploy market specific programs that are critical to ensure business is not impacted and succeed beyond the transition period.
Microsoft Azure, Oracle DB & Payment Gateway, Datadog, and Netscaler
Client partnered with Trianz to manage all aspects of MPG starting from hosting and infra & application monitoring to support and enhancements.
Designed the right infrastructure solution architecture, migration strategy, rapid stabilization strategy and established the stakeholder communications.
Devised Business as a Service Managed services framework that encapsulates the core capabilities required to ensure that the payment gateway application is transitioned/managed/enhanced to support current and future needs of the market.
The payment gateway host on Azure followed the security, data and access requirements. Also, the architecture and design was provided based on the security requirement.
SLAs and support processes aligned based on type of cloud services utilization and the format (IaaS, PaaS) of services.
End-to-end support for L1 / L2 activities, integrated support and incident to resolution workflow.
Broader categories of production support activities across application stacks and improved security.
Supports automation, optimization, agile product development and continuous improvement.
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Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.
The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing
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