Hosting, Monitoring and Support of a Large Payment Gateway

Trianz was approached by a global FinTech provider that manages millions of credit and debit card transactions each year. It needed a partner to host, monitor, and continuously improve its payment gateway application, which was critical to its overall market penetration strategy.

Business Challenges for the Global FinTech Provider


The FinTech provider needed a partner to support, enhance, and deploy market-specific software programs as part of its payment and transaction service portfolio. These programs are critical to business operations, and the client desired managed services to minimize negative business impacts and drive business success without increasing its internal IT workloads.

Technology Components Implemented During the Payment Gateway Project

Trianz worked with the global FinTech provider to implement the following technology components:

  • Microsoft Azure was chosen as a cloud service platform with autoscaling, pay as you go billing, and broad integration support.

  • EDB Postgres extends the capabilities of PostgreSQL databases with increased security and Kubernetes container support.

  • The client’s proprietary payment gateway solution was migrated to and hosted on Microsoft Azure.

  • Splunk was selected as a data platform that can identify patterns, provide metrics, and diagnose problems with data sources using machine learning.

  • Dynatrace was chosen to facilitate application and infrastructure security monitoring with automation support and AI functionality in the cloud.

  • Vormetric was used to encrypt any at-rest data contained within EDB Postgres for the FinTech client, using centralized access policies and an encryption key management repository.

  • Thales HSMs provided hardware-based security devices that are compatible with Microsoft Azure cloud services, known as hardware security modules (HSMs).

  • RSA SecureID was chosen as a two-factor authentication layer for internal staff when accessing sensitive applications and data in Azure.

  • Citrix Application Delivery Controller (formerly Netscaler) was used to load balance applications hosted in containers across Azure, promoting security and visibility.

How Trianz Transformed the FinTech Client’s Payment Gateway on Azure

Trianz devised a plan for managed services around the payment gateway. This would include hosting, infrastructure and application monitoring, and continuous enhancements to the platform over time as requested by the client.

Next, the infrastructure architecture was designed on Azure, alongside a migration strategy and rapid stabilization strategy. Stakeholders were communicated with during this phase to understand inter-departmental business requirements.

A Business-as-a-Service managed services framework was adopted, encapsulating the core capabilities required for the FinTech client’s payment gateway to operate efficiently. This included transitionary processes, management over time, and scheduled enhancements to the payment gateway solution.

The entire payment gateway was then migrated to Azure alongside security, data, and access control configuration. The Azure architecture was designed around the client’s strict security and compliance requirements.

Finally, service level agreements and support processes were agreed upon, based on cloud service utilization and different Infrastructure-as-a-Service and Platform-as-a-Service modules.

Transformational Effects After Migrating the Payment Gateway to Azure for the FinTech Client

At the end of the project, the client’s payment gateway had been successfully migrated to Microsoft Azure.

First, end-to-end support for Level 1 and 2 support workloads was in place as part of the managed service. This included general IT support and the design of incident resolution workflows by Trianz’ managed services team.

A broad range of production support activities were undertaken by the Trianz managed services team across application stacks to improve IT network security and compliance

The client could now automate processes and workflows using automation playbooks, streamlining productivity and efficiency. Network optimization was continuous to ensure the payment gateway adhered to strict governance and security rules. Trianz assisted with agile product development, and took the initiative to continuously improve IT services for the client as part of the managed service plan.

Experience the Trianz Difference

Trianz enables digital transformations through effective strategies and excellence in execution. Collaborating with business and technology leaders, we help formulate and execute operational strategies to achieve intended business outcomes by bringing the best of consulting, technology expertise, and execution models.

Powered by knowledge, research, and experience, we enable clients to transform their business ecosystems and achieve superior performance by leveraging infrastructure, cloud, analytics, digital, and security paradigms. Reach out to get in touch or learn more.

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