Transforming Your Employee and Customer Experience

If you are still using legacy applications, or if you do not have digital applications available, it can be frustrating for both employees and customers. Users may not even realize what a poor experience they are having with your systems, but they will have a sense that things aren’t flowing as they should.

The result: reduced sales, elevated cart abandonment, high bounce rates, and under-utilized digital solutions.

Going through an end-to-end application design and development process will address these issues and leave users wanting to come back for more. These custom applications will facilitate data collection, which can be used to drive increased customer satisfaction and sales.

Through a process of information gathering, competitive analysis, process mapping, and technology capability assessment, we can develop leading-edge applications that meet the requirements of both your internal teams and your end-users.

Transforming Your Employee and Customer Experience

Enable Efficient Operations and Customer Experiences

Now more than ever, it is critical to maximize efficiency by eliminating waste and streamlining essential activities. Digital champions (companies that are ahead in their Digital Transformation journey) have turned to custom-built applications developed with their specific needs in mind. Time-consuming flows and steps can be collapsed in simple single-click actions or be automated, giving people time to spend on things they deem meaningful. Elimination of trivial, time-consuming processes is one of the biggest operational gains.

Transforming Your Employee and Customer Experience

Custom applications can also facilitate complex activities such as internal supply chain management, asset tracking, data visualizations, marketing websites, and much more. To compliment web solutions mobile apps can ensure each employee has access to the digital tools and resources they need—no matter where they happen to be with or without the internet.

Off-the-shelf software solutions often do not accommodate custom features and requirements, compromising the outcome and making applications less desirable. Custom apps, however, can be targeted to improve customer engagement and decrease complaints, drive conversions, or offer innovative new products and marketing opportunities by building proprietary custom features.

There is a need for a greater emphasis on ingenuity, creativity and vision—not to mention the quality of the products and services themselves and customer service. A bigger picture has emerged, that of “tech-egality,” of non-tech savvy companies benefitting from the low-code/no-code platforms to stand up against more technology-advanced competitors.

Trianz Provides Custom Application Development From the Ground-Up

Trianz delivers an end-to-end design and development service. We start by talking to users to gather their requirements and factoring in competitive insights and analysis. We then execute the journey- or process-mapping and technology capability assessment.

Our specialists use a rigorous and tested design process to develop a proof of concept and get early user feedback. After making changes to the design, we deliver the final design specifications ready for development.

Developing custom applications requires a significant investment in time and resources, but it will pay off for years to come when done properly. Our seasoned design consultants work hand-in-hand with our clients and their technical teams to ensure that everything is planned and built to meet the nth detail of specified requirements.

Transforming Your Employee and Customer Experience
Transforming Your Employee and Customer Experience

An Enviable End State Built for End Users

We have worked with businesses in virtually every industry, creating and supporting applications designed to deliver a powerful competitive advantage. Apps can be hosted using existing enterprise licenses and infrastructure, including on-prem, cloud, or hybrid environments.

Just as important, we will ensure the apps are able to adapt to industry verticals, remain compliant with regulations, and maintain the security of enterprise systems at every level. By taking special care to create a robust back-end, end users will enjoy apps that are reliable, easy to use, and available on all PC, web and mobile platforms.

The result is powerful and user-friendly applications that can unlock the full potential of your business. Our clients know that it is our experience and attention to detail in the planning, development, and execution that make each project a success.

Trianz Can Make a Difference

Many companies have realized the benefits of building specialty applications that outweigh the cost benefits of licenses for generic, off-the-shelf products. When brands offer unique digital presence and great user experiences, end-users become your brand evangelists.

Maintaining high standards and building great products have helped companies realize productivity improvement of 25% to 30%, and around a 10% increase in user satisfaction scores. It’s also not unusual to see double-digit gains in operational margins impacting the bottom line.

Trianz is a leading custom application developer that has helped hundreds of our clients save capital and time. When the software market lacks an optimal solution for your business, proprietary software bridges the gap. Our experts can work with you to redevelop, manage, and integrate your custom applications into your new heterogeneous infrastructure environment.

If you are interested in discussing how your organization can benefit from custom application development, please contact us to schedule a consultation today.


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Will Andrews

Digital Practice

Nipun Kumar

Digital Practice

Kalpana M

Group Manager
Digital Practice

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