Rated #1 by clients in value delivery 5 years in a row
The days of static, one-size-fits-all contact centers are over. In an era where customers expect instant gratification and agents demand smarter tools, legacy systems can no longer keep pace. Trianz introduces CONTACT CENTER TRANSFORMATION—a bold reimagining of customer and agent interactions that replaces complexity with simplicity and inefficiency with intelligence.
From EMPOWERING YOUR AGENTS to ELEVANTING CUSTOMER EXPERIENCES, we have it all covered for you.
We recognize the Problem:
Organizations stuck with siloed systems and outdated workflows risk losing both customer loyalty and agent productivity. The need for an agile, scalable, and Intelligent Contact Center Solution has never been more urgent.
Enabling the Shift to Business Aligned KPIs
How Trianz can help:
For Customer Experience:
- Omnichannel Integrated Experience: Unified customer experience across voice, e-mail, chat, SMS, and social media support channels.
- Conversational IVR & NL Bots: Personalized conversational voice and chat self-service with automated voice BOT & voice ID authentication.
- Automated & Targeted Campaigns: ML powered outbound campaigns with improved effectiveness via analytics driven personalization.
For Agent Empowerment:
- Agent Assist & Intelligent Recommendations: Real-time speech analytics & NLP to detect customer issues and provide agent recommendations.
- Gen AI Driven Transcribing & Sentiment Analysis: Post call & live call analytics across customer sentiment and call transcript summarization
- Analytics Driven Insights: Integrate structured & unstructured data for real-time insights to improve productivity & experience.
For Executive Reporting:
- Optimization & Productivity Improvement: AI/ML led analytics to proactively address issues with CX, agent performance, and contact center operations.
- Data Visualization & Dashboarding: Unified case management with advanced BI, visual dashboards including real-time and historical metrics.
- Intelligent Forecasting, Planning & Scheduling: Insights-infused agent allocation & staffing prediction models to meet operational and service goals.
Strategic Partner Offering
MODERN CONTACT CENTER On Cloud with Amazon Connect
At Trianz, we view Amazon Connect as a game-changing AI-powered solution that transforms the way businesses engage with their customers. It provides a seamless, unified contact center experience that empowers organizations to deliver exceptional customer service across multiple communication channels
With its rich suite of features ranging from intelligent routing to real-time analytics and omnichannel support, Amazon Connect enables smarter interactions, faster resolutions, and unparalleled scalability. Partnering with Trianz, you can maximize the potential of Amazon Connect to elevate customer satisfaction, streamline operations, and unlock measurable business value.
What Trianz can do:
- Greenfield Contact Center design & deployment
- Tool driven Automated assessment, mobilization & modernization for Brownfield implementations
- Industry benchmark, Assess & Mobilize, Business Value mapping
- Personalized Persona dashboards with Dynamic visualizations
- Scaled Gen AI to improve productivity at optimized costs
- Real time forecasting, scheduling & agent load balancing
With Amazon Connect you get
- Instant experimentation & accelerated Innovation
- Elastic scalability
- Pay-as-you-go Pricing Model
- Instant access to +200 fully featured AWS services
- Expand globally at your pace
- +30 providers, +110 inbound, and +230 outbound countries
