A Supply Chain Arm Of A Global QSR Brand, Modernized Legacy To Modern SaaS Platform

THE BUSINESS CHALLENGE

Client is looking to upgrade the powerful Analytics platform from legacy .NET framework to a best-in-class modernized SaaS Platform, encompassing the following:

• A modern SaaS product experience based on latest trends that customers buy and pay for
• Assist and guide the overall transition to becoming a SaaS platform including strong customer focus
• An MVP focused on different regions while considering the needs of new potential customers

THE APPROACH

It requires a broad set of capabilities to develop a robust and comprehensive SaaS platform.  Keeping this in focus, Trianz laid out the Product vision.

PRODUCT VISION

• A SaaS product that supports the needs of many distinct brands 
• A customer experience that is well aligned with current and future customers expectations
• Build a SaaS product that will evolve from today’s product in phases which minimal initial costs
• Building greenfield vs leveraging existing capabilities
• A flexible and scalable architecture that can support a growing customer base

Trianz conducted an initial assessment to document the SaaS based architecture and roadmap. Created and initial MVP with scope based on regions but on a new platform with improved customer experience.

Trianz created a configurable platform that allows the seamless onboarding of new customers combined with speed to launch and organizational agility.

Build the right technology architecture that can support flexible attributes in a database for customer customization, connect to any systems, providing security, availability, and reliability. The platform architecture focused on multi-tenancy, configurability and facilitate iterative improvements.

To achieve the highest modularity and rapid evolution- Platform application architecture hinges on 3 key areas- Modular Services, Micro Apps and Deployment Strategy.

Core to the Platform is the platform value proposition of a multi-tenant analytics capability that bring data from multiple data sources together and a consumption model built on a commercial construct. Tenant data security and configurability are core to the overall business use case.

Trianz delivered end state platform architecture focused on deploying a secure and scalable SaaS infrastructure that provides tenant isolation for data at rest.

The MVP scope delivered the much-needed foundational capabilities required to deliver the product vision.

TECHNOLOGY COMPONENTS

• Angular, OAuth 2 – ConnectID,HTML 5, SCSS
• C# - .NET CORE
• AWS Cognito, AWS EKS, AWS SQS
• PostgreSQL

TRANSFORMATIONAL EFFECT

• A modern SaaS product user experience that optimizes customer retention and recurring revenue
• The application serves intuitive User Experience with improved usability to perform tasks
• The platform operates with 99.95% uptime with zero technology debt (.Net Core X) and consolidated technologies (PostgreSQL)
• The developer operations for the application are benefitted by reduced cycle time and improved time to market for new features