PREREQUISITES
Before FSI organizations can fully leverage AI/ML and intelligent automation, they must overcome these foundational challenges:
Unified Access to Disparate Data
Systems like core banking, CRM, and claims processing must be virtually connected — not replicated — to enable a holistic view without creating data sprawl.
Robust Governance and Security
Data access must be controlled by business domains and roles, with audit-ready transparency and compliance with standards like PCI DSS, SOC2, HIPAA, and GDPR.
Real-Time Analytics & Decisioning
Data platforms must empower instant insights — whether it's detecting fraud, evaluating portfolio risk, or fast-tracking a claim.
Empowering Non-Technical Users
Line-of-business experts — fraud analysts, claims managers, service reps — should ask questions in plain language, build predictive models, and share insights with zero code.
Cloud-Scale Efficiency
The platform must scale elastically and support reuse of data models and metrics across teams to reduce redundancy and cost.
SOLUTION OVERVIEW
Concierto - Insights & Agentic AI is a modern, no-code, AI/ML-enabled cloud platform built to empower Financial Services and Insurance (FSI) organizations with a unified environment for data access, analytics, and decision intelligence. Designed for non-technical users and domain experts, Concierto - Insights & Agentic AI bridges the gap between raw enterprise data and operational decision-making — without requiring code or heavy IT intervention.
Federated Data Integration without Movement
Concierto - Insights & Agentic AI connects to disparate data sources — such as core banking systems, insurance policy administration, CRM platforms, claims processing systems, transaction engines, and regulatory feeds — using a federated query engine. This approach eliminates the need to replicate data into a central warehouse, reducing cost, risk, and complexity.
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Integrates structured and unstructured data across cloud and on-prem environments.
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Supports real-time joins across billions of records from multiple systems.
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Enables agile onboarding of new data sources without ETL development.
Built-In Data Governance and Trust Framework
Concierto - Insights & Agentic AI embeds enterprise-grade governance and observability from the ground up. As users explore and use data, the platform ensures security, trust, and transparency.
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Domain-based access controls ensure that fraud teams, underwriters, compliance officers, or marketing leads see only what they need.
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Automated data classification (e.g., PII, PHI, financial identifiers) improves risk posture and simplifies compliance with PCI DSS, GDPR, HIPAA, and other standards.
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End-to-end data lineage tracks every transformation and query for full auditability and trust in decisions.
Real-Time Analytics for Instant Business Action
Concierto - Insights & Agentic AI’s federated query engine enables sub-second querying over massive datasets, allowing business users to:
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Ask natural-language questions and get real-time answers through Concierto - Insights & Agentic AI Conversa AI.
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Drill into patterns, outliers, or anomalies using visual tools — no SQL required.
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Trigger operational workflows or alerts based on real-time thresholds or patterns.
This capability transforms time-consuming manual analysis into instant insight and action, critical for fraud detection, claims triage, portfolio rebalancing, and more.
AI/ML Without Code for the Business User
Concierto - Insights & Agentic AI democratizes machine learning with Live Intel Studio, a visual ML workbench that lets users build, train, and deploy models without needing data science skills.
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Choose use cases like churn prediction, fraud scoring, or lead classification with pre-built templates.
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Configure models through visual steps — selecting features, setting thresholds, validating accuracy — all without code.
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Use GenAI assistants to auto-suggest variables, explain model output, and improve model transparency.
This puts powerful AI in the hands of fraud analysts, risk officers, and marketing managers — unlocking smarter decisions in every function.
Composable, Reusable Data Products
Concierto - Insights & Agentic AI promotes data-as-a-product thinking, allowing users to publish and reuse models, metrics, and insights across the enterprise.
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Share data models and KPIs via a centralized catalog.
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Publish insights as REST APIs to plug into external applications, workflows, or customer-facing platforms.
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Enable real-time decision orchestration across lines of business without duplicating effort.
Cloud-Native Scalability and Cost Optimization
Built on AWS, Concierto - Insights & Agentic AI is designed for elastic scale and performance, making it future-ready for growing data needs and evolving AI workloads.
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Auto-scales based on usage, minimizing idle infrastructure cost.
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Integrates seamlessly with AWS-native services for storage, compute, and security.
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Reduces IT overhead by consolidating multiple tools — BI, ML, governance — into a single experience.
