Comprehensive Managed Services
24/7 operations across applications, data platforms, and multi-cloud infrastructure
Multi-Cloud Infrastructure Management (24/7)
Round-the-clock infrastructure monitoring, management, and optimization across AWS, Azure, Google Cloud, and on-premises environments—including ITSM, compliance, patching, incident response, and decommissioning.
What We Deliver:
- 24/7/365 infrastructure monitoring and management across all environments
- Unified operations across AWS, Azure, GCP, VMware, Hyper-V, and physical infrastructure
- Predictive issue detection and automated remediation with 600+ pre-built automation workflows
- Self-service provisioning and decommissioning with approval workflows and governance
- Incident Management & Resolution: 24/7 incident detection, automated triage, rapid response and resolution
- ITSM Integration: Service request management, change management, and incident tracking
- Compliance & Governance: Automated compliance monitoring and reporting (SOX, GDPR, HIPAA, PCI-DSS)
- Patch Management: Automated OS, application, and database patching with testing workflows
- Infrastructure Decommissioning: Secure infrastructure retirement, data sanitization, and license recovery
- Resource scaling and capacity management with cost optimization
- Root cause analysis and post-incident reviews with continuous improvement
- Infrastructure health reporting and SLA tracking with executive dashboards
- Proactive optimization recommendations based on usage patterns and performance trends
Why CONCIERTO MANAGE Services: Industry approved Multi & Hybrid Cloud OPS platform. Single pane of glass eliminating tool sprawl across cloud and on-premises environments with AI-powered automation and predictive issue prevention.
Application Operations & Support
Comprehensive application monitoring, maintenance, and support ensuring business-critical applications run reliably across all environments.
What We Deliver:
- Application performance monitoring (APM) with real-time health checks and alerting
- 24/7 application support and expert troubleshooting with escalation procedures
- Deployment automation and release management with CI/CD pipeline integration
- Application patching and updates with minimal downtime and risk mitigation
- Incident response and root cause analysis with documentation and improvement plans
- Application log management and analysis with intelligent pattern recognition
- Integration and middleware management with dependency mapping and monitoring
- Application availability and SLA monitoring with proactive issue prevention
Why CONCIERTO MANAGE Services: Unified application operations across multi-cloud and hybrid environments. Automated incident detection with human expertise for complex application issues and business logic troubleshooting.
Data Operations & Platform Management
Manage enterprise data platforms, databases, and data pipelines with reliability, performance optimization, and continuous availability.
What We Deliver:
- Database administration and optimization (Oracle, SQL Server, PostgreSQL, MySQL, MongoDB)
- Cloud data platform management (Snowflake, Redshift, BigQuery, Synapse)
- Data pipeline monitoring and management with automated failure detection and recovery
- Backup and recovery management with testing and validation procedures
- Database performance tuning and optimization with query analysis and indexing
- Capacity planning and scaling with predictive analysis and resource optimization
- 24/7 database support and incident response with expert troubleshooting
Why CONCIERTO MANAGE Services: Multi-cloud data operations expertise. Proactive database performance optimization preventing issues before they impact business operations and ensuring continuous data availability.
Performance Optimization & Capacity Planning
Continuous performance analysis and capacity planning ensuring optimal resource utilization and cost efficiency.
What We Deliver:
- Real-time performance monitoring and analysis across all infrastructure and applications
- Resource rightsizing recommendations with cost-performance optimization analysis
- Capacity forecasting and planning with predictive analytics and trend analysis
- Performance bottleneck identification and remediation with automated resolution
- Workload performance tuning with application and infrastructure optimization
- Cost optimization aligned with performance requirements and business priorities
- Performance reporting and SLA compliance tracking with executive visibility
- Trend analysis and predictive capacity modeling with forecasting and planning
Why CONCIERTO MANAGE Services: AI-powered performance analytics identifying optimization opportunities across multi-cloud environments. Balance cost and performance based on business priorities with continuous optimization and intelligent recommendations.
CONCIERTO MANAGE Platform
Multi & Hybrid Cloud OPS platform with intelligent automation
AWS-Approved Multi & Hybrid Cloud OPS
Enterprise-grade operations platform with AWS validation and approval:
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AWS Approved Platform: Validated by AWS for multi-cloud and hybrid cloud operations
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Single Pane of Glass: Unified management eliminating tool sprawl and operational complexity
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1000+ Automated Workflows: Pre-built automation covering routine operations tasks
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Predictive Analytics: AI-powered issue prediction preventing downtime before it occurs
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Multi-Cloud Support: Native support for AWS, Azure, Google Cloud, and on-premises
Platform Automation Capabilities
Intelligent automation reducing manual operations overhead:
Infrastructure Automation
- Automated Provisioning: Self-service infrastructure deployment
- Configuration Management: Automated drift detection and remediation
- Patch Management: Automated patching with testing workflows
- Backup Automation: Scheduled backups with validation
Operations Automation
- Incident Response: Automated detection, triage, and initial response
- Performance Monitoring: Automated analysis with threshold management
- Capacity Management: Automated scaling based on demand patterns
- Cost Optimization: Automated resource rightsizing
AI-Powered Predictive Operations
Machine learning-driven operations preventing issues before they occur:
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Anomaly Detection: AI-powered identification of performance and availability anomalies
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Predictive Maintenance: Machine learning models predicting infrastructure failures
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Capacity Forecasting: AI-driven capacity planning with demand prediction
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Cost Prediction: Intelligent cost forecasting with optimization recommendations
Service Level Agreements
Enterprise-grade commitments ensuring reliable operations
Infrastructure Management SLAs
Enterprise-grade availability and response guarantees:
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Availability: 99.9% uptime guarantee for managed infrastructure with financial penalties
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Response Time: 15 minutes for critical incidents, 2 hours for standard issues
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Resolution Time: 4 hours for critical incidents, 24 hours for standard issues
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Scheduled Maintenance: Maximum 4 hours monthly maintenance window with advance notice
Application Support SLAs
Application availability and performance guarantees:
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Application Availability: 99.5% uptime for business-critical applications
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Incident Response: 30 minutes for critical application issues with escalation procedures
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Performance: Maintain application response times within agreed thresholds
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Change Management: 48-hour advance notice for planned changes with impact assessment
Data Operations SLAs
Database and data platform reliability commitments:
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Database Availability: 99.9% uptime for production databases with monitoring and alerting
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Backup Success Rate: 99% successful backup completion rate with validation
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Recovery Time: Database recovery within 2 hours for critical systems
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Data Pipeline: 99% successful data pipeline execution rate with automated retry
Performance & Cost SLAs
Performance optimization and cost management commitments:
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Performance Improvement: Continuous performance optimization with quarterly reviews
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Cost Optimization: Minimum 10% annual cost reduction through optimization initiatives
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Capacity Planning: Proactive capacity management preventing performance degradation
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Reporting: Monthly performance and cost reporting with executive dashboards
Technology Platform Expertise
Comprehensive platform support across all major cloud providers and on-premises infrastructure
Multi-Cloud Infrastructure
Amazon Web Services (AWS)
- Compute Services: EC2, ECS, EKS, Lambda with auto-scaling
- Storage Services: S3, EBS, EFS with backup management
- Database Services: RDS, DynamoDB, Redshift with performance tuning
- Monitoring & Management: CloudWatch, Systems Manager, Config
Microsoft Azure
- Compute Services: Virtual Machines, Container Instances, AKS, Functions
- Storage Services: Blob Storage, Managed Disks, Files
- Database Services: SQL Database, CosmosDB, Synapse
- Management Tools: Monitor, Log Analytics, Automation
Google Cloud Platform (GCP)
- Compute Services: Compute Engine, Cloud Run, GKE, Cloud Functions
- Storage Services: Cloud Storage, Persistent Disk, Filestore
- Database Services: Cloud SQL, Firestore, BigQuery
- Operations Suite: Monitoring, Logging, Error Reporting
On-Premises & Hybrid Infrastructure
Virtualization Platforms
- VMware vSphere: Full lifecycle management with vCenter integration
- Microsoft Hyper-V: System Center integration with automated management
- Citrix XenServer: Enterprise virtualization with performance optimization
- KVM/OpenStack: Open-source virtualization with custom configurations
Operating Systems
- Windows Server: All versions with Active Directory integration
- Linux Distributions: RHEL, CentOS, Ubuntu, SUSE with configuration management
- Unix Systems: AIX, Solaris, HP-UX with legacy application support
- Container Platforms: Docker, Kubernetes, OpenShift with orchestration
Application Platform Management
Enterprise Applications
- SAP Systems: Complete SAP landscape management with performance optimization
- Oracle Applications: E-Business Suite, PeopleSoft, JD Edwards
- Microsoft Dynamics: CRM and ERP platform management
- Salesforce: CRM platform management with custom application support
Middleware & Integration
- Application Servers: WebLogic, WebSphere, JBoss, Tomcat with clustering
- Message Queuing: IBM MQ, Apache Kafka, RabbitMQ with high availability
- API Management: MuleSoft, Apigee, Azure API Management
- ETL Platforms: Informatica, Talend, SSIS with data pipeline management
Industry Applications
Industry-specific managed services delivering tailored operational excellence
Financial Services
- Core banking system operations with 99.9% availability requirements
- Trading platform infrastructure management with microsecond latency monitoring
- Risk management system support with real-time data processing capabilities
- Compliance monitoring with automated regulatory reporting and audit trails
Healthcare & Life Sciences
- Electronic health record (EHR) system management with HIPAA compliance
- Clinical application support with patient care workflow optimization
- Medical device data platform operations with FDA validation requirements
- Research infrastructure management with data integrity and audit capabilities
Manufacturing & Industrial
- Enterprise resource planning (ERP) system management with production integration
- Manufacturing execution system (MES) support with real-time operations monitoring
- Supply chain application operations with global logistics integration
- Quality management system support with compliance documentation and reporting
Retail & E-Commerce
- E-commerce platform operations with seasonal scaling and performance optimization
- Point-of-sale system management with high availability and transaction processing
- Inventory management system support with real-time inventory tracking
- Customer data platform operations with personalization and analytics capabilities
Operations Methodology
Industry-standard practices combined with modern automation
ITIL Framework Implementation
Service Strategy
- Service Portfolio Management
- Business Relationship Management
- Financial Management
- Demand Management
Service Design
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity
Service Operation
- Incident Management
- Problem Management
- Event Management
- Request Fulfillment
DevOps Integration
- CI/CD Pipeline Management
- Release Management
- Configuration Management
- Monitoring Integration
Site Reliability Engineering (SRE)
Error Budget Management
Reliability targets with error budget tracking
Service Level Objectives
Performance and reliability goal setting
Blameless Post-Mortems
Incident analysis focused on system improvement
Automation First
Toil reduction through intelligent automation
Operational Excellence Framework
Systematic approach to continuous operational improvement
Continuous Improvement
Systematic approach to operational enhancement:
- Performance Metrics: Key performance indicators with trend analysis and benchmarking
- Process Optimization: Regular process review with efficiency improvement initiatives
- Technology Innovation: Evaluation and adoption of new operational technologies
- Skills Development: Continuous training and certification for operations teams
Knowledge Management
Comprehensive knowledge capture and sharing:
- Runbook Automation: Documented procedures with automated execution capabilities
- Knowledge Base: Searchable repository of operational procedures and troubleshooting guides
- Lessons Learned: Post-incident analysis with knowledge base integration
- Best Practice Sharing: Cross-team knowledge sharing with continuous learning
Risk Management
Proactive risk identification and mitigation:
- Risk Assessment: Regular evaluation of operational risks with mitigation planning
- Business Continuity: Disaster recovery planning with regular testing and validation
- Security Integration: Security considerations embedded in all operational processes
- Vendor Management: Third-party vendor risk assessment with performance monitoring
Get Started
Three options to begin your managed services journey
Operations Assessment
Comprehensive assessment of current operations with optimization recommendations and managed services roadmap.
Learn MoreCONCIERTO MANAGE Demo
Live demonstration of the CONCIERTO MANAGE platform with your environment data and operational workflows.
Learn MoreManaged Services Pilot
30-day pilot of managed services for selected systems demonstrating operational improvements, cost benefits, and SLA compliance.
Learn MoreReady to Transform Your Enterprise?
See how the Concierto Platform can accelerate your transformation journey