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Field Service Management Leader Accelerates Cloud Transformation with Concierto MANAGE
Executive Summary
This leading field service management organization transformed their AWS infrastructure using Trianz Concierto MANAGE, achieving remarkable results that exceeded transformation benchmarks. Facing an existing AWS implementation not meeting customer requirements for performance, scalability, and security, they needed an enterprise-grade solution for comprehensive security controls and operational excellence.
Concierto's AI-powered automation enabled them to successfully re-architect their entire AWS environment with transformational results:
Key Achievements:
- 1 billion+ work orders processed monthly
- 300,000+ technicians supported worldwide
- 30-40% cost optimization achieved
- 70% reduction in manual effort
- 70% faster mean time to resolution
- Production go-live security acceptance achieved
Client Overview
Industry:
Field Service Management Software
Organization Size:
Global Enterprise
Transformation Focus:
Cloud Infrastructure Re-architecture | Security & Compliance | Managed Services
Concierto Platform:
MANAGE | MAXIMIZE
The Challenge
Infrastructure Limitations
- AWS implementation not meeting customer requirements for performance, scalability, and security
- Infrastructure unable to support billion+ work orders monthly
- Manual processes limiting agility and increasing operational risks
- Lack of disaster recovery capabilities
Security and Compliance Gap
- Inadequate security controls for mission-critical operations
- CIS hardening requirements not fully implemented
- Missing centralized monitoring, auditing, and logging
- Compliance requirements for industry standards
Operational Complexity
- Manual deployment processes prone to errors and delays
- Lack of standardization across environments
- High operational overhead for maintenance
- Need for 24x7 support for global technician workforce
The Trianz Solution
Concierto MANAGE + Professional Services
Infrastructure as Code Excellence
- Re-designed infrastructure with Concierto's orchestration and AWS best practices
- Developed Terraform modules orchestrated through Concierto
- Introduced hub-spoke architecture and multizone deployments for resilience
- Automated provisioning through Concierto's 1000+ pre-built workflows
Comprehensive Security Framework
- Security best practices with automated policy enforcement
- CIS hardening for all systems
- Endpoint security with advanced threat protection
- MFA implementation and credential management
- Centralized monitoring, auditing, logging with SIEM
- Vulnerability management with continuous scanning
AWS Services Orchestration
Deployed comprehensive AWS ecosystem managed through Concierto MANAGE including GuardDuty, Inspector, WAF, Shield, Security Hub, EC2 autoscaling, Load Balancing, S3/EBS encryption, Route53, CloudFront, RDS, and Lambda.
Third-Party Integration
Integrated leading tools through Concierto's integration hub: Sumologic, Qualys, Fortinet VPN, Wazuh, AVI, Suricata, and Splunk.
24x7 Managed Services
- Infrastructure management through Concierto's unified platform
- Proactive monitoring through Concierto's 360° visibility
- Incident response through automated workflows
- Performance optimization through Concierto MAXIMIZE
Technology Components
Cloud Platform:
Amazon Web Services (AWS)
Concierto Platform:
MANAGE: Unified cloud operations, 1000+ workflows, Infrastructure orchestration, Security operations, 24x7 monitoring, 80+ connectors
MAXIMIZE: Cost optimization, Real-time analytics, Budget management
AWS Services:
GuardDuty, Inspector, WAF, Shield, IAM, Security Hub, VPC, EC2, Lambda, ELB, Route53, CloudFront, S3, EBS, RDS, Config, CloudFormation
Third-Party Tools:
Sumologic, Qualys, Fortinet VPN, Wazuh, AVI, Suricata, Splunk
Automation Stack:
Terraform, Python, GitHub, Jenkins
Measurable Results
| Metric | Achievement |
|---|---|
| Cost Optimization | 30-40% cost savings |
| Operational Efficiency | 70% reduction in manual effort |
| Incident Response | 70% faster mean time to resolution |
| Scale Achievement | Billion+ work orders monthly supported |
| Security Compliance | Production go-live acceptance achieved |
Infrastructure Excellence
- Superior performance and operational efficiency through AWS best practices
- High availability and resilience for billion+ monthly work orders
- Rapid scaling capability through Terraform-based infrastructure
- Easy environment redeployment for CI/CD and disaster recovery
Security Posture
- Comprehensive security framework achieving compliance for production launch
- Industry standard protection with CIS hardening and threat protection
- Proactive threat management preventing security incidents
- Automated compliance tracking meeting industry regulations
Operational Excellence
- Significant cost savings and improved service levels
- 24x7 operations ensuring business continuity
- Zero-touch operations reducing manual intervention
- Self-healing infrastructure preventing business impact
Business Impact
- Infrastructure meeting all customer requirements for successful launch
- Enhanced customer confidence through robust security
- Scalable infrastructure supporting global operations
- Competitive differentiation through modern infrastructure
Transformational Effects
- Infrastructure Excellence: Superior performance and operational efficiency through AWS best practices with high availability and resilience for billion+ monthly work orders
- Security Posture: Comprehensive security framework achieving compliance for production launch with industry standard protection
- Operational Excellence: 24x7 operations ensuring business continuity with zero-touch operations and self-healing infrastructure
- Business Impact: Infrastructure meeting all customer requirements with enhanced customer confidence and competitive differentiation
Why Field Service Management Leaders Choose Concierto
- SaaS & Zero-Code Platform with AI-powered automation and multi-cloud capabilities
- ITIL Compliant with SAS 70 and CSA Star certifications for enterprise security
- Mission-Critical Reliability through hub-spoke architecture and self-healing automation for 24x7 operations
- Enterprise-Grade Security with CIS hardening, endpoint protection, and automated compliance
- Global Scale Operations supporting hundreds of thousands of technicians processing billions of transactions
- Intelligent Cost Optimization with real-time FinOps capabilities delivering 30-40% savings
Ready to Transform Your Cloud Journey?
Contact Trianz today to discover how AI-powered automation can accelerate your transformation while delivering unprecedented business value.
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