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Financial Services Leader Accelerates Cloud Transformation with Concierto Platform
Executive Summary
This leading financial services organization transformed their cloud operations using Trianz Concierto Platform, achieving remarkable results that exceeded transformation benchmarks. Facing challenges in ensuring high availability across their infrastructure while maintaining regulatory compliance, they needed an enterprise-grade solution for comprehensive cloud operations management.
Concierto's AI-powered automation enabled them to streamline end-to-end cloud resource management, automate deployment processes, and maintain consistent security policies. The platform delivered enhanced visibility into application performance, reduced operational overhead, and achieved significant cost savings through intelligent resource optimization.
Client Overview
Industry:
Financial Services
Organization Size:
Mid-Market
Transformation Focus:
Cloud Migration | Multi-Cloud Management | Cost Optimization | Application Modernization
Concierto Platform:
Migrate | Manage | Maximize | Insights & AI
This financial services company specializes in remittance solutions for individuals and businesses, facilitating cross-border money transfers with competitive exchange rates and lower transaction fees compared to traditional banks.
Business Challenges
Infrastructure Scalability and Flexibility
The organization faced challenges ensuring high availability across servers, storage, network appliances, and load balancers while needing to streamline cloud resource management and implement comprehensive lifecycle governance.
Operational Efficiency and Automation
Automating deployment and configuration was crucial for improving operational efficiency and reducing manual intervention across complex cloud environments.
Security and Compliance
Enforcing consistent security policies and maintaining regulatory compliance remained top priorities, requiring robust governance frameworks aligned with financial industry standards.
Visibility and Performance Optimization
Enhanced visibility into cloud-based application performance was essential to optimize operations and ensure seamless service delivery.
Solution Approach
Unified Platform Implementation
- Unified management across multiple cloud environments with tailored solutions for incident/problem management and service requests
- Automated workflow system for intelligent ticket categorization, routing, and auto-scaling during demand spikes
Cloud Governance
- Continuous monitoring with real-time anomaly detection and automated compliance enforcement
- Security best practices through access control, audit trails, automated patching, and transparent SLA tracking
Monitoring and Observability
- Secure Datadog integration with automated event processing and key performance tracking across EC2, Load Balancers, and RDS
- Intelligent alert processing with auto-generated ticket assignment for reduced manual intervention
Operations Management
- AI and machine learning for predictive failure detection with automated workflows and self-healing mechanisms
- Customizable dashboards for KPI tracking and system health visibility
Cloud Financial Management
- Concierto Maximize integration for automated optimization, instance right-sizing, and idle resource removal
- Improved budget planning, accurate cost prediction, and scalable infrastructure
Benefits
Eliminated Custom Development
Leveraged Concierto's extensive pre-built automation libraries, eliminating resource-intensive scripting efforts.
Significant Cost Reductions
Achieved notable reductions in operational expenses through intelligent resource right-sizing and automated cost governance.
20% Improved Resolution Rates
Integrated workflows and automated remediation minimized service disruptions and operational overhead.
10% Reduced Incidents
End-to-end automation and proactive monitoring identified and resolved issues before impacting operations.
Enhanced Response Times
24x7 real-time monitoring with instant automated remediation dramatically reduced MTTR, ensuring seamless business continuity.
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