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Healthcare Leader Achieves Operational Excellence Through Comprehensive AWS Managed Services with Concierto
Executive Summary
A leading healthcare data analytics company specializing in AI-driven solutions transformed their AWS cloud operations using Trianz Concierto's comprehensive managed services platform. Facing critical infrastructure challenges including high memory utilization, increased RDS disk usage, and required OS migrations, they needed an enterprise-grade solution that could deliver HIPAA-compliant infrastructure management with robust security and cost optimization.
Concierto's AI-powered automation and real-time monitoring enabled them to achieve improved operational efficiency and enhanced system stability while maintaining strict healthcare compliance standards.
Client Overview
Industry:
Healthcare
Organization Size:
Healthcare Data Analytics Company
Transformation Focus:
Cloud Governance | Operations Management | Cost Optimization | Monitoring & Observability
Concierto Platform:
Manage
Timeline:
Accelerated implementation with immediate optimizations
Client is a healthcare data analytics company specializing in AI-driven solutions to revolutionize patient care and life sciences. Their cloud-based platform integrates real-time and historical patient data to create detailed medical and behavioral profiles, providing actionable insights for healthcare providers, life sciences organizations, and pharmaceutical companies.
Business Challenge
Client needed a HIPAA-compliant cloud solution with infrastructure audit trails, robust security for protected PHI, and cost-effective deployment. Critical technical challenges included:
High Memory Utilization:
High memory utilization on AWS EC2 instances threatened system performance and reliability
Increased RDS Disk Utilization:
Increased RDS disk utilization from data growth created storage management challenges and escalating costs
OS Migration Requirements:
End of support for CentOS 7 by AWS required a comprehensive migration strategy
Infrastructure Upgrades:
Deprecation of Amazon RDS T2 instances necessitated infrastructure upgrades
The Trianz Solution
Trianz leveraged Concierto to manage the end-to-end AWS cloud infrastructure with strategic improvements across multiple domains.
Technical Optimizations
Memory Management:
Implemented swap memory solutions to handle high memory usage on EC2 instances
Storage Optimization:
Automated data archiving processes scheduled every three months optimized disk space
OS Migration:
Migrated servers from CentOS 7 to CentOS 9 for enhanced stability and security
Instance Upgrades:
Upgraded to T3 instances for better performance and cost efficiency with minimal downtime
Cloud Governance & Monitoring
Real-time Monitoring:
Real-time AWS server monitoring with automated compliance validation
Custom Alerts:
Custom rule-based alerts through centralized dashboards
Automated Governance:
Tag-based governance rules enabled automated corrective actions like instance right-sizing
Performance Tracking:
Datadog integration with SAML-based authentication for comprehensive performance tracking
Patch Management:
Automated patch deployment with environment-specific maintenance windows
Operations & Cost Management
AI-Driven Automation:
AI-driven automation optimized ticket categorization, prioritization, and routing
Runbook Automation:
Runbook automations triggered predefined actions for proactive issue resolution
SLA Management:
Automated SLA tracking and reporting ensured transparency
Cost Optimization:
Analyzed server utilization trends and provided intelligent cost optimization recommendations
Incident Response:
Real-time monitoring with automated incident response eliminated manual intervention
Benefits
With the help of the Trianz team, client achieved remarkable operational results across all service domains while maintaining zero disruptions to customer services.
Accelerated Deployment
Prebuilt automation libraries eliminated custom automation development
Substantial Cost Savings
Notable cost reduction through instance rightsizing and automated remediation
Improved Resolution Rates
First-time resolution rates improved by 20%
Reduced Incidents
10% reduction in incidents through proactive detection and remediation
Enhanced Response Times
24/7 proactive monitoring reduced mean time to resolution (MTTR)
Enhanced Operational Expertise
Team gained expertise in seamless end-to-end migrations and automated processes
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