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Customer Success Story
Migration and modernization of Business SMS solution Platform
Client
A dedicated Telecom provider dedicated to extraordinary customer service, with branch locations in the US, Canada, Australia, and the UK.
Business Challenge
- Ensuring scalability – to handle growing user base and message volume effectively.
- Maintaining reliability – by minimizing message failures and ensuring consistent delivery.
- Optimizing performance – to deliver SMS messages with low latency and efficient queue handling.
- Controlling operational costs – by reducing retries, optimizing resource usage, and managing infrastructure expenses.
Approach
- Migrated on-prem customers to AWS EC2 using Python/Perl scripts, moving data from Cassandra DB to Aurora DB.
- Enabled secure authentication and data storage using AWS Cognito and encryption logic.
- Achieved scalability through AWS Auto Scaling to handle growing traffic and demand.
- Utilized SMPP protocol for efficient message delivery.
- Implemented AWS IAM roles and policies with least privilege principles for controlled access.
- Secured the environment with AWS Network ACLs and Security Groups to prevent unauthorized access.
- Applied data encryption best practices (SSE-S3) and used AWS KMS to manage encryption keys.
- Enforced Multi-Factor Authentication (MFA) for secure access, especially for administrative tasks.
- Set up custom CloudWatch metrics to monitor data ingestion, job progress, and performance.
- Documented operational tasks and troubleshooting steps in production runbooks shared with the monitoring team.
Technology Components
AWS Services
AWS IAM
AWS KMS
AWS Secrets Manager
Monitoring
Amazon CloudWatch
Amazon CloudTrail
Data Integration
AWS CloudFormation
Amazon Lambda
Project Management
Amazon S3
Amazon Athena
Transformational Effects
40%
Cut operational costs
- Cut operational costs by 40% with AWS Lambda for serverless processing.
- Improved performance by migrating data to Amazon Aurora.
- Automated infrastructure deployment with AWS CodePipeline and Terraform.
- Secured user authentication with Amazon Cognito for scalable access management.
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