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Financial Services Leader Accelerates Cloud Transformation with Concierto MANAGE
Executive Summary
This leading financial services organization transformed their mission-critical payment gateway operations using Trianz Concierto MANAGE, achieving enhanced reliability and operational excellence. Facing the challenge of managing a hybrid cloud payment infrastructure processing 300,000+ daily transactions with stringent SLAs (RTO = 10 mins, RPO = 0), they needed an enterprise-grade solution that could deliver unified operations across Azure and on-premises environments.
Concierto's AI-powered automation delivered measurable impact:
- 70% reduction in incident resolution time
- 40% improvement in operational efficiency
- 30-40% reduction in cloud waste
- 1000+ pre-built automation workflows eliminating multiple point solutions
- Enabled expansion of financial inclusion programs across African countries
Client Overview
Industry:
Financial Services
Organization Size:
Global Enterprise
Transformation Focus:
Multi-Cloud Management | Application Modernization
Concierto Platform:
Manage | Maximize
Timeline:
4-year program
Operating a Mobile Payment Gateway serving 88% of Egypt's pre-paid market with 300,000+ daily transactions, this financial services leader supports financial inclusion programs across multiple African countries.
The Challenge
Mission-Critical Payment Infrastructure Management
Operating a Mobile Payment Gateway serving 88% of Egypt's pre-paid market with 300,000+ daily transactions, this financial services leader faced significant operational complexity:
Hybrid Cloud Complexity:
Fragmented operations across Azure cloud and on-premises infrastructure created operational silos, requiring multiple tools for mission-critical payment processing.
Zero-Downtime Requirements:
Stringent SLAs (RTO = 10 mins, RPO = 0) demanded exceptional reliability with millisecond-level response times and no tolerance for service disruption.
Multi-Component Architecture:
Complex infrastructure including network components, appliance virtualization, and Oracle to PostgreSQL database migration required seamless orchestration.
Regulatory Compliance:
Meeting stringent financial services security and compliance requirements across multiple jurisdictions with real-time audit capabilities.
Geographic Expansion:
Supporting financial inclusion programs across multiple African countries while maintaining consistent service quality.
The Solution
Unified Hybrid Cloud Operations with Concierto MANAGE
The organization partnered with Trianz to implement Concierto MANAGE as their unified hybrid cloud operations platform:
Unified Hybrid Cloud Management
- Centralized control across Azure cloud and on-premises environments eliminating context switching
- Seamless orchestration between payment gateway components
- Real-time CMDB with complete visibility into all payment processing components
Advanced Automation & Orchestration
- 1000+ pre-built automation workflows adapted for payment operations
- Automated incident management with intelligent ticket routing
- AI-powered anomaly detection and alerting
- Self-healing capabilities reducing MTTR by 70%
Security & Compliance Framework
- End-to-end security management powered by Concierto's policy engine
- Continuous compliance monitoring with automated reporting
- Comprehensive audit trails ensuring regulatory compliance
FinOps and Cost Optimization with Concierto MAXIMIZE
- Real-time cost visibility across hybrid infrastructure
- Automated cost optimization recommendations
- Budget management and forecasting
- Chargeback and showback capabilities
Technology Components
Cloud Platform:
Hybrid implementation on Microsoft Azure and On-Premises infrastructure
Key Infrastructure Components:
- Network and Security components
- Oracle to PostgreSQL migration
- Payment Gateway application stack
Concierto Platform:
Concierto MANAGE: Unified hybrid cloud orchestration, Multi-cloud CMDB, 1000+ pre-built automation workflows, Integrated ITSM capabilities
Concierto MAXIMIZE: FinOps and cost optimization, Real-time spend analytics, Policy-based governance and compliance automation
Measurable Results
Operational Excellence
- Simplified Hybrid Operations: Single platform managing complex Azure and on-premises infrastructure, eliminating the need for multiple separate tools
- Enhanced Reliability: Achieved stringent SLAs of RTO = 10 mins, RPO = 0 for 300,000+ daily transactions
- Faster Issue Resolution: 70% reduction in incident resolution time
- Proactive Management: AI-powered anomaly detection preventing issues before business impact
Cost & Efficiency
- Operational Cost Reduction: 40% improvement in operational efficiency
- Resource Optimization: Reduced manual intervention by 70%
- FinOps Excellence: 30-40% reduction in cloud waste
Security & Compliance
- Strengthened Security Posture: Centralized security policy management
- Compliance Assurance: Automated compliance monitoring and reporting
- Audit Readiness: Complete audit trails with immutable logging
Business Impact
- Financial Inclusion: Successfully supporting 88% of Egypt's pre-paid market
- Geographic Expansion: Scalable platform enabling expansion across African countries
- Future-Ready: Platform positioned to support continued growth and emerging technologies
Conclusion
By implementing Concierto MANAGE and MAXIMIZE, this leading financial services organization successfully transformed their Mobile Payment Gateway operations, creating a unified hybrid cloud operations platform that delivers operational excellence while supporting their critical financial inclusion mission. The solution demonstrates how Concierto's modern hybrid cloud operations platform can support mission-critical financial services infrastructure at scale, achieving enhanced operational efficiency, significant cost optimization, and enterprise-grade security and compliance.
Ready to transform your cloud journey with Concierto? Contact Trianz today
to discover how AI-powered automation can accelerate your transformation while delivering unprecedented business value.
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