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Public Utility Accelerates Cloud Transformation with Concierto Migration and Managed Operations
Executive Summary
A leading public utility organization transformed their IT infrastructure using Trianz Concierto Migration and Managed Operations, achieving an 18-week end-to-end transformation timeline. Concierto's AI-powered automation enabled migration of 96 VMs and 7 VDI across four automated waves, established comprehensive managed operations from day one, and transitioned seamlessly to 3-year steady-state operations—all while maintaining critical service delivery to the community.
Client Overview
Industry:
Government & Public Utilities
Organization Size:
Large Public Utility Authority
Transformation Focus:
Cloud Migration | Managed Operations | Infrastructure Modernization
Concierto Platform:
Migrate | Manage | Maximize
Timeline:
18 weeks accelerated transformation
The Challenge
Infrastructure Modernization Imperative
Aging on-premises infrastructure required increasing maintenance overhead while lacking the scalability, resilience, and disaster recovery capabilities needed for modern operations supporting critical community services.
Mission-Critical Service Continuity
As a provider of essential public services, the organization could not afford extended downtime or service disruptions during transformation.
Resource and Timeline Constraints
Limited internal cloud expertise combined with accelerated timeline requirements meant traditional 12-18 month migration approaches were not feasible.
Compliance and Governance Requirements
Operating in the public sector demanded rigorous compliance with regulatory requirements and established governance frameworks.
The Concierto Solution
Track 1: Assess, Mobilize, and Migrate
- Assessment: Automated discovery using Concierto.cloud creating complete infrastructure inventory, break-fix analysis, and cost optimization recommendations
- Mobilization: Cloud foundation validation, Move Group definition, and pilot migration execution (Wave 1)
- Migration: Automated migration of 96 VMs and 7 VDI across four waves with systematic validation
- Hypercare: Post-migration stability monitoring and smooth transition to managed operations
Track 2: Managed Operations + Break-Fix (3 Years)
- Pre-Migration Operations: Immediate operations for existing AWS environment (23 servers) including AIOps, automated patching, and database support
- Break-Fix Remediation: Resolution of issues including internet access validation and NAT/Internet Gateway fixes
- Steady-State Operations: Continuous monitoring using ITSM and ITIL frameworks, incident management, and cost optimization
Track 3: Palo Alto Deployment
Optional security enhancement including network preparation, license setup, and virtual firewall configuration.
Flex Components: Modernization Options
- Complete DR Build: Comprehensive disaster recovery including AWS DRS configuration and failover testing
- Database Modernization: Migration using AWS Database Migration Service to managed cloud-native database
- Application Modernization: Container migration and DevOps/CI/CD pipeline adoption
- Cloud Native Build: Microservices architecture and serverless technology implementation
Technology Platform Excellence
Concierto Migration:
AI-powered discovery, zero-code workflow automation, automated wave execution across four waves
Concierto Manage:
24x7 monitoring with ITSM/ITIL frameworks, pre-built automations, unified visibility, automated incident management
Concierto Maximize:
Real-time cost intelligence, continuous optimization recommendations, intelligent capacity planning
Key Differentiators:
SaaS delivery model, hyper-automated workflows, AI-powered intelligence, unified platform approach, enterprise reliability
Transformation Results
Accelerated Timeline Achievement
18-week complete transformation versus traditional 12-18 month timelines through intelligent automation and unified platform approach.
Infrastructure Transformation Success
96 VMs and 7 VDI successfully migrated to AWS with comprehensive disaster recovery capabilities and governance framework covering IAM, logging, network security, and data protection.
Operational Excellence Delivery
24x7 monitoring with 8x5 expert support ensuring continuous availability. Three-year managed operations engagement with monthly service health reports and quarterly cost optimization reports.
Strategic Business Value
AWS funding benefits leveraged reducing transformation investment. Technical teams freed from routine infrastructure management to focus on strategic initiatives.
Why Leading Public Utilities Choose Concierto
- Accelerated Transformation: 18-week timeline through intelligent automation
- Mission-Critical Reliability: Enterprise-grade capabilities supporting critical infrastructure
- Operational Excellence: Unified platform eliminating vendor fragmentation
- Strategic Partnership: AWS collaboration providing funding advantages
- Public Sector Experience: Proven success with compliance requirements
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