As more businesses move to the cloud, the standards for how we manage our IT systems evolve. By moving from legacy applications to cloud-native software, the processes and procedures that govern our existing workflows will need to be augmented in order to maintain high standards of security and efficiency.
IT operations management can be defined as the process of managing and maintaining an organization’s network infrastructure. Typically, an IT team is tasked with this work, covering aspects of computing such as compliance, security, and troubleshooting. This team will work with internal and external network users, offering advice and remediation for overcoming technical obstacles to maintain effective service delivery for customers and staff.
The proficiency in which IT operations management is controlled will be a determining factor in the overall value your IT infrastructure has against business objectives. Mismanagement can hinder overall corporate progression and compromise the security and accessibility of your services for customers.
Let’s take a deeper look at the makings of an effective IT operations management strategy.
There are many individual components of your IT infrastructure that need managing to maintain efficiency and security in the long term. These include:
Internal Hardware Management – Despite the rise of the cloud, you may still opt for individual computers in your enterprise office environment. This could include desktops, laptops, tablets, and cell phones. All these devices need to be maintained and monitored to allow your employees to work effectively.
You could manage these devices with a centralized asset management registry. This would allow you to enforce device policy, and limit functionality to protect your network’s security.
Network Infrastructure Management – Internet and phone services have recently converged thanks to the growing popularity of VoIP telephony. Maintaining internal networks, as well as managing internet service provider (ISP) and telephony delivery, is an important part of facilitating communication across your business.
Aspects of network management could include maintaining secure connections between employee computers and virtual desktop infrastructure (VDI) in the cloud. For telecommuters, a corporate VPN service would need to be maintained, to encrypt data in transit and avoid data breaches. The routing and conversion of both VoIP and plain old telephone service (POTS) connections to your contact center would also be included, with configuration being needed for each new employee.
Job Scheduling – Both on-premise and in the cloud, you’ll need a strategy for performing data backups, and allocating computing resources.
With customer service, finance, HR, and logistics being digitally processed, you’ll have to integrate and load-balance these individual services to maintain steady interdepartmental communication across your business. For redundancy, you would also need to manage the scheduling of regular backups to a secure external location, assessing storage requirements and allocating time to complete these processes.
Internal IT Service Desk – An internal IT service desk would manage the administrative processes relating to your IT infrastructure.
The desk would maintain self-service documentation that details how to use your software applications. Assignment of hardware would be managed, recording who is using the asset, and providing assistance with low to mid-level technical queries relating to their use. The desk would also monitor incoming service requests, escalating troublesome queries to development teams and IT engineers so you can proactively manage your various IT infrastructures. This is important as it allows you to analyze operational trends, highlighting inefficiencies in your network that may need transforming to improve operational efficiency.
Trianz is a leading IT operations management consulting firm, with decades of experience helping our clients to minimize downtime and maintain SLA adherence. Our expert team of consultants can identify operational inefficiencies, providing a clear roadmap for overcoming these problems to maximize employee productivity.
Get in touch with our IT operations management team and start providing an innovative and collaborative IT environment for your employees.
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