Every enterprise has its own IT infrastructure that is uniquely designed to meet varied customer needs and requests. As enterprises grow, their infrastructures also start becoming complex. This, combined with an increase in cloud adoption, results in most enterprises dealing with managing complex hybrid infrastructures. In fact, at a certain stage, it becomes mandatory for enterprises to automate as many IT services as possible. As businesses become more global, rapidly responding to IT support requests becomes a compulsion. Not being able to resolve a problem on the other side of the world, while employees at the headquarters are off the clock, can result in them waking up to a cascade of serious, yet preventable, problems.
IT operations management (ITOM), one of our core focus areas, is an important component of the ever-expanding IT system elements spectrum that covers asset management, incident management, knowledge management, service request management, in addition to service portal and change management. ITOM specifically focuses on restoring service immediately by automating the resolution of IT infrastructure incidents.
Understanding the significance of service automations requires an understanding of how common IT issues can be automatically resolved, or enriched for resolution by first-tier technical support rather than specialists, saving their time for other business critical functions. For effective ITOM, it is imperative to have a robust and integrated IT Service Management (ITSM) infrastructure.
- Elimination of low-level ticket triage
- Reduction in help desk tickets/ calls
- Minimized downtime from elimination of trial and error
- Automation of server operations - decreased downtimes and fewer service disruptions
- Up-to-date business service mappings through discovery schedules
- Automation of resolutions for known IT infrastructure issues
- Maintaining/ exceeding committed SLAs
- Improvement in operational efficiency and customer satisfaction
Our analysts and advisors constantly monitor trends and potential developments in the IT infrastructure space, evolution of Robotic Process Automation (RPA) and Artificial Intelligence (AI) techniques, thereby providing accurate advice to CIOs and helping them with adopting these in their infrastructure to improve IT operational efficiency.
We help CIOs and IT managers review their existing ITSM architecture, identify gaps, develop a roadmap, and target state architecture for implementing an effective ITOM solution that aligns with an organization’s IT strategy.
We have a proven methodology for implementation – a step-by-step phased approach that ensures a successful ITOM solution tailored to business needs. These may include implementing/ enhancing a variety of IT service management (ITSM) capabilities, including asset and configuration management and integration with other discovery and monitoring solutions, knowledge base, RPA and AI solutions.
We provide 24x7x365 support for all leading ITSM and monitoring/ event management solutions that are critical for effective ITOM. We continually focus on enhancements, improvements and automation opportunities instead of just keeping the lights on. We have developed several reusable adaptors that accelerate deployment. Our Service Improvement Plan (SIP), offered with all managed services support, heavily focuses on driving operational efficiencies thereby demonstrating productivity improvements by 10% or more year over year.
Our analysts and advisors constantly monitor trends and potential developments in the IT infrastructure space, evolution of Robotic Process Automation (RPA) and Artificial Intelligence (AI) techniques, thereby providing accurate advice to CIOs and helping them with adopting these in their infrastructure to improve IT operational efficiency.
We help CIOs and IT managers review their existing ITSM architecture, identify gaps, develop a roadmap, and target state architecture for implementing an effective ITOM solution that aligns with an organization’s IT strategy.
We have a proven methodology for implementation – a step-by-step phased approach that ensures a successful ITOM solution tailored to business needs. These may include implementing/ enhancing a variety of IT service management (ITSM) capabilities, including asset and configuration management and integration with other discovery and monitoring solutions, knowledge base, RPA and AI solutions.
We provide 24x7x365 support for all leading ITSM and monitoring/ event management solutions that are critical for effective ITOM. We continually focus on enhancements, improvements and automation opportunities instead of just keeping the lights on. We have developed several reusable adaptors that accelerate deployment. Our Service Improvement Plan (SIP), offered with all managed services support, heavily focuses on driving operational efficiencies thereby demonstrating productivity improvements by 10% or more year over year.
