IT Operations Management (ITOM) Services

Visibility

End-to-end business services health

Centralized

Effective event management by integrating disparate monitoring solutions

>30%

Reduction in MTTD and MTTR

>20% YoY

Reduction in Incidents

Predictive

Plan ahead and avoid outages

Automate

Auto-remediation/self–healing of incidents

Simplify IT operations with ITOM

Enterprise IT infrastructure carries the vast majority of your business operations, making proper management of it a significant task. Furthermore, this IT infrastructure needs to be tailored to your business and customer needs simultaneously.

As your enterprise evolves, so do its operational requirements, resulting in increasing complexity and dynamism. This is further heightened in hybrid- or multi-cloud environments where the integration of separate hosting platforms becomes much more difficult.

The lack of native integration from leading providers compounds all of these issues. For larger enterprises, global service delivery is made difficult by different geographical locations, latency and bandwidth requirements, and differing laws and regulations across the seven continents.

At Trianz, we help companies of all sizes create frameworks to monitor and proactively remediate operational problems with IT operations management (ITOM).

In this digital age, where the cloud promises much freedom and flexibility, a robust IT infrastructure uniting cloud, analytics, and big data platforms will drive business excellence for your enterprise.

KC Sreeram

Vice President - Cloud & Infrastructure Practices Leader

We understand the IT operations best practices of industry leaders

Trianz has invested in creating Trasers, one of the world’s largest databases on digital transformations globally. With data from over 700 infrastructure and security organizations, we understand what the most successful companies do to secure their workplaces.

Industry leaders invest in nearly 15 different capabilities to ensure a stable infrastructure operation essential for a pandemic-proof remote workplace.

How Industry Leaders Secure their Workplaces

Key findings from Trasers’ Global Digital Transformation Survey

IT operations management with Trianz

IT operations management (ITOM) is chain of tasks that require continuous, flawless execution, because failures will directly impact business. Trianz provides a wide range of services under the umbrella of ITOM:

Configuration Management

Configuration management is a considerable part of broader IT operations management. Where infrastructure is the backbone, IT assets are the feet that keep your employees moving. Proper management of these endpoint assets is integral to maintaining productivity. Trianz experts focus heavily on managing the Configurations Items (CI) and their dependencies to business applications, thereby enabling visibility to business impact of events, incidents, and changes.

Event Management

Trianz experts enable consistent monitoring and consolidation of events from multiple monitoring tools. We correlate and create actionable alerts to provide meaningful insights for business and operations teams to act upon. We bring a proactive approach to the visibility of issues, which accelerates mean time to repair (MTTR).

Predictive and Automated Remediation

The prevalence of artificial intelligence (AI)- and machine learning (ML)-powered ITOM tools has grown significantly over the past few years. These tools can be instructed to follow remediation processes, offloading low-level workloads from your IT department. Trianz experts recommend limiting the use of AI and ML technologies to low-level tasks, as handing business-critical ITOM tasks to these utilities can pose a business continuity risk.

Enterprise IT Operations Management Dashboard

Orchestrating the transformation with Trianz

Research

Our analysts and advisors continuously monitor trends and potential developments in the IT infrastructure space. Examples include the evolution of robotic process automation (RPA) and AI techniques. Both these technologies contribute to improving the accuracy of information provided to your CIOs, helping them leverage these insights and improve ITOM efficiency.

Strategy

Trianz helps CIOs and IT managers identify gaps in their IT operations management workflows, as well as develop roadmaps for consistent long-term improvement. This strategy focuses on architecture and contributes to realigning IT operations with overall business strategy.

IT Operations Management Implementations

ITOM Technology Implementations

Our phased approach to IT operations management allows us to deliver tailored solutions that meet our clients’ business needs in a prioritized manner. This includes the implementation and augmentation of existing ITOM capabilities such as asset and configuration management (CMDB), discovery, monitoring, self-service, and automation.

Operations

Trianz provides 24x7 support for all ITOM-related workloads. This includes a focus on continuous, ITIL-aligned improvement and the automation of low-level workloads.

Our proprietary plugins allow us to seamlessly administer your IT operation, with a focused Service Improvement Plan (SIP) for all of our managed services. With this, the result is an improvement in operational efficiency which manifests as a year-on-year cost reduction of at least 10% for our clients. For more details, read about Managed Infrastructure Services

We bring strong ITOM technology competencies

clients we serve

We deliver direct business impact through operational excellence

With a proactive, automation- and AI-driven IT operations management framework in place, your business can create predictability, consistency and stability out of chaos. We deliver improved service levels, lower workloads, and cost optimization.

Helpdesk Workload Reductions

ITOM can reduce helpdesk workloads by improving the reliability and availability of digital services. Workload reductions also manifest, thanks to automation tools, which that proactively remediate common problems – often before they cause disruption.

Productivity Improvement and Enhanced User Experience

By maximizing business service availability and quality, automating low-level tasks and repetitive items (L1 and L2), users can focus more on business priorities and minimize time spent on operational activities. We have typically observed a more-than-30% efficiency increase in the productivity of IT staff with a properly implemented ITOM solution.

Optimize Infrastructure Resources

Accelerate your on-demand infrastructure needs with a streamlined, responsive, and intuitive self-service portal. You can reduce your costs by right-sizing your resources to match usage, and by automatically turning off when not in use, thereby optimizing the cost as well.