Your enterprise’s IT infrastructure is uniquely designed to meet your varied customer needs and requests. As your enterprise grows, your infrastructure becomes more complex. When this is combined with an increase in cloud adoption, your enterprise will be dealing with complex hybrid infrastructure. In fact, at a certain stage, it will become mandatory for your enterprise to automate as many IT services as possible. And when your businesses expand globally, responding to IT support requests rapidly becomes a compulsion. Not being able to resolve an issue immediately can cause serious, yet preventable, problems.
IT operations management (ITOM) services, one of Trianz’ core focus areas, is an essential component of the ever-expanding IT system elements spectrum. ITOM covers asset management, incident management, knowledge management, service request management, besides service portal and change management. ITOM focuses explicitly on restoring a faulty service almost instantaneously by automating the resolution of IT infrastructure incidents.
Understanding service automation requires knowledge of how common IT issues can be automatically resolved, and enriched for resolution by first-tier technical support, rather than depending on specialists. This enables your specialists to focus on other business-critical functions. For effective operations management services, it is imperative for you to have a robust and integrated IT Service Management (ITSM) infrastructure.
- Elimination of low-level ticket triage
- Reduction in help desk tickets/ calls
- Minimization of downtime eliminates trial and error
- Automation of server operations – decreased downtimes and fewer service disruptions
- Up-to-date business service mappings through discovery schedules
- Automation of resolutions for known IT infrastructure issues
- Maintenance of committed SLAs
- Improvement in operational efficiency and customer satisfaction
Our analysts and advisors continuously monitor trends and potential developments in the IT infrastructure space, such as the evolution of Robotic Process Automation (RPA) and Artificial Intelligence (AI) techniques, to provide accurate advice to your CIOs and help them adopt these enhancements to improve IT operational efficiency.
We help your CIOs and IT managers review your existing ITSM architecture, identify gaps, develop a roadmap, and target state architecture for implementing an effective ITOM solution that aligns with your organization’s IT strategy.
We have a proven methodology for ITOM implementation – a step-by-step phased approach that ensures a successful solution tailored to business needs. These steps may include implementing/ enhancing a variety of ITSM capabilities, including asset and configuration management and integration with other discovery, monitoring and infrastructure management solutions, knowledge base, RPA and AI solutions.
We provide 24x7x365 support for all your ITSM and monitoring/ event management solutions that are critical for effective ITOM. We continually focus on enhancements, improvements and automation opportunities, and have developed several reusable adaptors that accelerate deployment. Our Service Improvement Plan (SIP), offered with all managed services support, focuses heavily on driving operational efficiencies and productivity improvements by more than 10% year over year.
Our analysts and advisors continuously monitor trends and potential developments in the IT infrastructure space, such as the evolution of Robotic Process Automation (RPA) and Artificial Intelligence (AI) techniques, to provide accurate advice to your CIOs and help them adopt these enhancements to improve IT operational efficiency.
We help your CIOs and IT managers review your existing ITSM architecture, identify gaps, develop a roadmap, and target state architecture for implementing an effective ITOM solution that aligns with your organization’s IT strategy.
We have a proven methodology for ITOM implementation – a step-by-step phased approach that ensures a successful solution tailored to business needs. These steps may include implementing/ enhancing a variety of ITSM capabilities, including asset and configuration management and integration with other discovery, monitoring and infrastructure management solutions, knowledge base, RPA and AI solutions.
We provide 24x7x365 support for all your ITSM and monitoring/ event management solutions that are critical for effective ITOM. We continually focus on enhancements, improvements and automation opportunities, and have developed several reusable adaptors that accelerate deployment. Our Service Improvement Plan (SIP), offered with all managed services support, focuses heavily on driving operational efficiencies and productivity improvements by more than 10% year over year.
