Client Overview
FlyRemit is a digital remittance management solution for outward remittance. As one of India's leading remittance management platforms, the company aims to make all modes of overseas payments hassle-free by ensuring smooth documentation, compliance, and payments.
Business Challenge
FlyRemit was looking to gain a competitive advantage in the financial services market by achieving operational efficiency for their AWS infrastructure. Trianz was enlisted as an AWS Managed Service Provider to manage and monitor FlyRemit's AWS environment, applications, and services on a 24/7 basis. To manage the scope of the project, Trianz was to deliver Cloud Ops with certified and skilled SMEs capable of identifying and troubleshooting performance issues across their AWS resources.
The Solution
Trianz' team of on-shore/off-shore system engineers and solution architects conducted a comprehensive study of FlyRemit’s AWS infrastructure. After defining the processes, workflows, and SLA responsibilities, Trianz provided FlyRemit with a client support portal for streamlining communication and documentation.
Scope of Managed Services
AWS Support
System Monitoring
Network Monitoring
Database Administration
User Management
Log Monitoring
Security Operations
Backup & DR
Proactive Managed Services
DR and HA Infra for Db and application layer has been planned and shared the costing and architecture diagram to the client
Recommended WAF to protect applications from DDOS attacks
Proactive uptime monitoring has been set for client URLs
Periodic Well-Architected Framework Reviews and suggest cost optimization improvements
Critical Managed Services Activities
Scheduled daily EBS snapshot backups to handle disaster recovery
Managing Role-Based Access Controls
Routine disk frees up tasks.
Log aggregation and reporting
Review VPC flow logs
Review Database permissions sets
Manage Database schedule jobs
Data Synchronization across Servers
Database Archival/Backup, Restoration & Purging
Database Security/User Provisioning
AWS Services Used
Amazon Virtual Private Cloud (VPC)
Amazon EC2
Amazon Simple Storage Service (S3)
Elastic Block Store (EBS)
AWS Identity Access Management (IAM)
AWS CloudTrail
AWS CloudWatch
Transformational Effects
Improved Operational efficiency: Performance monitoring, health checks, and automation ensured the platform's efficiency.
Reduced Downtime: With proactive and improved monitoring, unexpected downtimes were eliminated.
Compliance: By leveraging Amazon Web Services (AWS) security and compliance framework, Trianz maintained regulatory needs for the infrastructure.safeguarding the access credentials and restricting access to information to authorized personnel only.
Root Cause Analysis and Corrective Actions: Ensured incident reporting accuracy by providing root cause analysis and documentation for problem management operations.
Published: 2022-08-02
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