Managed Service Support for a Leading Digital Reporting Platform

THE BUSINESS CHALLENGE

Trasers, a provider of global business transformation insights, developed an immersive and digitally advanced report engagement and viewing platform to empower business leaders. However, the existing implementation of the platform fell short in meeting customer expectations regarding performance, scalability, and security due to the platform's omnichannel nature. The organization wanted to establish a managed infrastructure environment by partnering with an MSP provider who would extend proactive and reactive support to manage the former’s platform, application deployment and production.

THE APPROACH

Trianz conducted a series of workshops with client's business and IT stakeholders to gain a comprehensive understanding of their challenges. To ensure a thorough assessment, Trianz's subject matter experts conducted a detailed analysis of the client's current platform infrastructure, focusing on various aspects such as Cloud Adoption, Networking, Operating Systems, Databases, Release Automation, Compliance, Security, and Backup & Disaster Recovery.

Based on the findings from the analysis and considering the future scalability and performance requirements of the platform, Trianz proceeded with the deployment of the application on the AWS cloud. As part of the deployment, an Amazon S3 intelligent data lake and BDM-MDM suite were implemented, effectively integrating multiple data sources to generate Trasers reports. Furthermore, the web, mobile, and desktop applications underwent rigorous security validation to identify and address any vulnerabilities. Additionally, the performance of the core application was optimized by integrating it with microservices and chatbot endpoints.

Trianz implemented comprehensive security measures, including boundary defense, CIS hardening, endpoint security, credential management, multi-factor authentication (MFA), monitoring, auditing, logging, certificate and key management, and vulnerability management. These measures ensured the platform's protection against potential threats and vulnerabilities, in line with industry-leading security standards.

TRIANZ CLOUD MANAGED SERVICES

Trianz provided service activities that included proactive and reactive support to manage the operating system and middleware. As part of the managed service engagement, Trianz was responsible for the following 24/7 support services:

• Incident Management

• Network Operations

• Server Monitoring & Maintenance

• Server Backup / Restoration

• Database Administration

• Database Archival/Backup, Restoration & Purging

• Log Monitoring & Management

• Security Operations

The Trianz managed services encompasses a clearly defined scope, outlining specific roles and responsibilities for Level 1, Level 2, and Level 3 associates.

TECHNOLOGY COMPONENTS

• Front end technologies: Mobile native android, Swift for iOS application

• Backend Applications: Drupal, Micro Services

• AWS Services: EC2, Elastic Load Balancer, Virtual Private Cloud (VPC), Relational Database Service (RDS), S3, Route53

TECHNOLOGY EFFECTS

Trianz successfully implemented a robust and reliable Trasers' platform architecture on AWS, utilizing a managed services model. Leveraging AWS's capabilities, the architecture adopted a Microservices-based approach, resulting in enhanced stability, scalability, and security. This approach facilitated higher productivity through features such as content negotiation, authentication, and scaffolding code, while also ensuring the architecture remained flexible and highly available. As a result, the events load was significantly reduced, and the core Drupal server witnessed improvements.

The overall performance and efficiency were notably enhanced, contributing to a highly available research platform. Furthermore, the implementation optimized costs, improved SLAs (Service Level Agreements), and effectively met client’s security requirements.

The managed services team at Trianz delivered cost-effective IT support services, serving as an arm to monitor, maintain, and manage the client's application infrastructure, ensuring swift response to any issues that arise. Throughout the continuous 24/7 management and maintenance of application infrastructure on AWS, the client benefited from uninterrupted operations, experiencing zero downtime and achieving 100% availability. This allowed Trasers to concentrate on enhancing its core research offerings and furthermore application features for its customers.