Achieve Customer Success with Salesforce and Trianz
Salesforce leads the world in enterprise CRM solutions with its comprehensive suite of integrated, customer success-focused applications:
Customer service
Marketing automation
Analytics
Application development
With more than 150,000 customers and a 20% market share, Salesforce represents the best-of-breed, cloud-based CRM solution in the market today, according to Cloudwars.
We understand that they best way to leverage Salesforce is not by changing how you work to fit the tool, or even to align the tool to how you work today. Our approach examines how you should work tomorrow, based on data-driven industry insights and broad experience with digital transformations.
Journey mapping is used to identify key actions that can optimize processes and improve performance. We ensure data consistency within Salesforce, and with your other cloud platforms, and legacy on-prem systems. We focus on adoption because many features of CRM are well-designed but seldom used by teams, and therefore have little impact.
Our expert team of consultants can engage at any stage in your digital transformation journey to assess and implement performance-proven technology solutions that drive business growth.
We work with clients at various stages of Salesforce adoption, focused on driving improvements aligned with their business goals and Salesforce implementation services.
Our Approach
Our specialists work closely with Salesforce engineers to address issues and solve potential problems early on. Based on our experience with hundreds of enterprise-level digital transformations, we can offer unparalleled stability and efficiency during the transition.
Our technical and business expertise covers the following Salesforce platforms:
Sales Cloud
We will implement Salesforce Sales Cloud according to how you want your sales teams to work. Our focus is on enabling collaboration, providing data quality, and ensuring the art of selling is not inhibited by the tools.
Service Cloud
Successful implementation of Salesforce Service Cloud is achieved by customizing the platform to support how customers want to work with you. Trianz experts will strive to link the tool to that vision.
Marketing Cloud
You can maximize the value of Salesforce Marketing Cloud as the ultimate tool for customer engagement. Our clients have used our customized versions of this platform to provide personalized marketing that increases ROI by 25% and higher.
Salesforce Integration Services
Modern software is cloud based, with Salesforce as a leading example. As more enterprises adopt a multi-cloud strategy, they must also develop processes to enable data integration between the platforms.
Trianz has expertise in all the key competencies necessary to effectively bridge the gap:
Planning, building, and migrating information and processes
Developing secure data interconnection protocols
Creating effective data analytics design and reporting
Trianz has experienced multi-platform developers who have years of expertise in coding across languages and systems to ensure that integrations are fast and bug free.
Salesforce Application Management
How do you drive improvements after your initial rollout and stabilization? Our transformational application management team is the answer for Salesforce platforms. We combine core, user support excellence with automation and monitoring to reduce cycles and achieve incremental improvements.
