A large diversified P&C insurer based in US recognized the complexity in managing Legal and Compliance Applications with constantly changing laws and Regulations. Trianz was engaged to provide 24x7 Production Support for all the critical legal and Compliance applications.

THE BUSINESS CHALLENGE

Client was facing challenge in managing 13 critical corporate legal and compliance applications that needs support 24x7. Reduced budgets in the past 2 years reduced ability to meet service levels. And, increased feature changes and additions due to constantly increasing and changing laws and regulations

    TECHNOLOGY COMPONENTS

    J2EE, Informatica, Teradata, Sybase and Oracle Databases, Windows and LINUX Servers

    THE APPROACH

      24x7 Levels 1, 2 and 3 Support of 13 independent applications of varied technologies

      Stringent service levels and security requirements

      Serviced a user base of 20000 across North America

      Development activities included planned enhancements and ad-hoc change requests

      Managed weekly, monthly and quarterly releases

      Teradata, Oracle and Sybase Database Management

      Windows and LINUX Server Administration

      Interface with Network Administration team

      Migrated Online applications’ databases (9) from Sybase to Oracle

      Migrated Reporting databases (7) from Sybase to Teradata

      Sybase to Oracle and Teradata Migration Assessment

      Application Portfolio Rationalization

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    TRANSFORMATIONAL EFFECTS

    • Trianz maintained and improved service levels in a demanding 24x7 environment at reduced budget and handled increased number of changes
    • Completed a long pending migration to Oracle and Teradata from Sybase complying with organization’s standards
    • A Mature onsite-offshore delivery model with 95% loading offshore provided a benchmark for other programs to adopt
    • Enhanced customer satisfaction through consistently high service levels – earned business support to replicate the model for other applications

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