A large diversified P&C insurer based in US recognized the complexity in managing Legal and Compliance Applications with constantly changing laws and Regulations. Trianz was engaged to provide 24x7 Production Support for all the critical legal and Compliance applications.


Client was facing challenge in managing 13 critical corporate legal and compliance applications that needs support 24x7. Reduced budgets in the past 2 years reduced ability to meet service levels. And, increased feature changes and additions due to constantly increasing and changing laws and regulations


J2EE, Informatica, Teradata, Sybase and Oracle Databases, Windows and LINUX Servers


  24x7 Levels 1, 2 and 3 Support of 13 independent applications of varied technologies

  Stringent service levels and security requirements

  Serviced a user base of 20000 across North America

  Development activities included planned enhancements and ad-hoc change requests

  Managed weekly, monthly and quarterly releases

  Teradata, Oracle and Sybase Database Management

  Windows and LINUX Server Administration

  Interface with Network Administration team

  Migrated Online applications’ databases (9) from Sybase to Oracle

  Migrated Reporting databases (7) from Sybase to Teradata

  Sybase to Oracle and Teradata Migration Assessment

  Application Portfolio Rationalization

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  • Trianz maintained and improved service levels in a demanding 24x7 environment at reduced budget and handled increased number of changes
  • Completed a long pending migration to Oracle and Teradata from Sybase complying with organization’s standards
  • A Mature onsite-offshore delivery model with 95% loading offshore provided a benchmark for other programs to adopt
  • Enhanced customer satisfaction through consistently high service levels – earned business support to replicate the model for other applications


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