The client is a Fortune 500 engineering services company that specializes in providing best-in-class architecture, construction, operations, and maintenance services. A recent acquisition by the client led to a highly decentralized and inefficient IT environment that was impacting profitability. The existing ITSM application (ServiceNow) was underutilized, and there was a deficiency in the effectiveness of service management processes. Further, a lack of automation and self-service capabilities was resulting in excessive IT spend and sub-optimal outcomes.
The client partnered with Trianz to review its overall ITSM framework. With its unique phased approach, Trianz assessed the client’s existing ITSM landscape, including all its hardware and software assets, and accurately laid out the findings, observations, issues and gaps, in addition to the solutions and fixes for each area. Trianz ascertained the gaps and made recommendations that were aligned with ITIL standards and industry best practices. Our solutions helped the client prioritize tasks to effectively and efficiently leverage the full potential of the ServiceNow application.
In view of a recent acquisition and outdated processes, the client wanted to assess its then-existing IT Service Management solution and address potential gaps in the current implementation.
Aligned key service management processes as per ITIL v3 taxonomy and industry best practices Improved service delivery and reduced mean time to repair (MTTR)
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Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.
The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing