Scaling Automation Centrally

A leading healthcare insurance provider in the US was seeking to build a Robotic Process Automation Center of Excellence to drive consistent application and results across the enterprise.

Business Challenge

The client was leveraging RPA to drive multiple efforts within multiple business teams with little consistency or control. It needed a single Center of Excellence to provide for core capabilities such as governance, business engagement, security, and technology selection across the enterprise.

Technology Components

  • Various RPA vendors were used and evaluated including BluePrism, Automation Anywhere and UIPath

  • Various application technologies were automated from .NET, Java, Web to mainframe

Approach

  • Identified high priority capabilities which will have greatest impact – business engagement, ROI calculator, technology deployment

  • Tailored best practices to client-specific scenarios, operationalized & deployed capabilities

  • Supported business outreach to educate broader organization of RPA capabilities

Transformational Effects

  • RPA Center of Excellence was instrumental in enabling business scaling and growth with rapid increase in the number of bots deployed

  • No business disruptions or delivery gaps - demonstrating the value of a centralized approach

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