APM strategy definition, COE establishment and critical application onboarding

The client is a global provider of insurance products covering property and casualty, accident and health, reinsurance, and life insurance. It wanted to define a clear strategy and roadmap for the existing APM solution and monitor the business-critical applications.

Business Challenge

  • The client’s existing Application Performance Management (APM) solution was underutilized. There was no proper APM strategy and roadmap as well as metrics. There was no system in place to monitor the business-critical application through the APM solution.


  • Defined a strategy for APM including vision, goals, and objectives

  • Identified the business-critical applications and on-boarded them into existing APM solution

  • Configured core APM agents, database monitoring, end user monitoring, synthetic monitoring and defined key metrics

  • Developed dashboards & reports for executives and DevOps team

  • Developed roadmap and blueprint architecture for future state ITSM/ITOM including AIOps reference architecture for predictive analytics

Transformational Effects

  • High-performing, highly available and scalable APM Infrastructure that provides end-to-end visibility of applications

  • Rapid onboarding process for application monitoring and real-time insights (2 weeks SLA)

  • Visibility into application health, service dependencies and user experience

  • Faster Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR)

  • APM dashboards combining Business and IT metrics

Contact Us Today

By submitting your information, you agree to our revised  Privacy Policy.


Get in Touch

Let us help you
transform and grow

Let’s Talk


Status message

We're eager to assist you! Please leave a message and we'll get back to you shortly.

By submitting your information, you agree to our revised  Privacy Policy.