APM strategy definition, COE establishment and critical application onboarding
The client is a global provider of insurance products covering property and casualty, accident and health, reinsurance, and life insurance. It wanted to define a clear strategy and roadmap for the existing APM solution and monitor the business-critical applications.
Business Challenge
The client’s existing Application Performance Management (APM) solution was underutilized. There was no proper APM strategy and roadmap as well as metrics. There was no system in place to monitor the business-critical application through the APM solution.
Approach
Defined a strategy for APM including vision, goals, and objectives
Identified the business-critical applications and on-boarded them into existing APM solution
Configured core APM agents, database monitoring, end user monitoring, synthetic monitoring and defined key metrics
Developed dashboards & reports for executives and DevOps team
Developed roadmap and blueprint architecture for future state ITSM/ITOM including AIOps reference architecture for predictive analytics
Transformational Effects
High-performing, highly available and scalable APM Infrastructure that provides end-to-end visibility of applications
Rapid onboarding process for application monitoring and real-time insights (2 weeks SLA)
Visibility into application health, service dependencies and user experience
Faster Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR)
APM dashboards combining Business and IT metrics
