Auto Support – OBIEE Development & Support

A Fortune 500 storage systems and software company was looking to develop customer analytics (OBIEE Reports) for its existing DW Platform to analyze the storage system problems at customer sites. The client engaged Trianz to help with OBIEE development & support.

Business Challenge

The client was leveraging DSS and Data Mart to generate reports. It was facing a challenge in analyzing the incident information and understanding the issues in a timely manner. It was also unable to identify the issues early on in storage devices and fix them before customer escalations. The failure to provide a root cause analysis to the senior executives on critical incidents at the right time was a cause of concern.

Technology Components



  • Developed a comprehensive dashboard and scorecard to identify the pattern of the problems

  • Provided an ad-hoc analysis provision to the business users for their slice and dice

  • Designed incident reporting and incident management analytics reports using statistical functions to identify the problems that could occur in the server storage devices and the possible resolution

  • Sent reporting alerts along with detailed analysis on critical incidents to the key personnel

  • Better rendering of large amount of data using data visualization techniques

Transformational Effects

  • Better business decisions because of slicing and dicing

  • Early identification of problem patterns and quick resolutions

  • Better Customer Satisfaction Survey (CSAT) results, resulting in an increase in new business orders

  • A comprehensive view to the business executives through dashboards and scorecards

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