e-Government authority in the Middle East required a large scale e-Governance platform that enables citizen self services.

Received best m-Government service award from Prime Minister of UAE

Shortlisted for the United Nations Public Service Awards (UNPSA) Awards

THE BUSINESS CHALLENGE

  • Government to Citizen: To provide information focusing content on city details, rules, jobs, education, recreation public safety etc.
  • Government to Business: To provide information on economic development, trade regulations and licenses, tax rules, business grants and loan schemes
  • Government to Government: Providing information on, state data, economic development plans, disaster management & public safety norms, response management
  • Internal Efficiency to Effectiveness: Using best practices in government operations – supply chain, HR documentation flow, Finance management

TECHNOLOGY COMPONENTS

Filenet, Documentum, Liferay, SharePoint , Data Migration, Data Analytics, Creation of Content Stores, Managing Content Stores

THE APPROACH

  • Developed a success measurement metrics framework that focuses the execution team on its mission
  • Analyzed internal and external variables that impact the e-Government implementation cycle
  • Representation of the future state covering client’s e-government capabilities, processes, delivery channels, technology infrastructure and organizational models.
  • Developed execution strategy and plan, incorporating contingencies, decision making framework, team structure and governance model.
  • Mobilize technology and process re-engineering team and execute based on selected plan to deliver prioritized capabilities
  • Review success of the initiative based on adoption and performance improvement

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TRANSFORMATIONAL EFFECTS

  • Reach across the stake holders with relevant information across segments – Individuals, Business and Government Chapters
  • Increased transparency of government functions
  • Improved efficiency and effectiveness of public services: e-payment of mobile bills, fine payment, enquiry for services etc.

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