A centralized solution to manage all servers, desktops and laptops within single console

The client is a cloud-based managed services provider known for its expertise in information strategies and managed services. It has been named to the prestigious FinTech 100, representing the best in financial technology and service providers every year since 2006, and is the chosen partner for optimized IT and business processes at many of the world’s most esteemed companies. It wanted to have a centralized solution to manage all servers patching within a single console as well as adopt an automated approach to update all servers with security-related policies.

Business Challenge

  • The client had multiple tools for server patch management, leading to different reporting and implementation procedures. They were following a manual patching process for business applications as the tool doesn’t support patching out-of-the-box.


  • Conduct patching workshops for teams to educate on tools and create a plan to deploy various automations in phased manner.

  • Implementation of BigFix Patching to eliminate the drawbacks with the existing solution and to secure the servers in an effective manner as well as integrate BigFix with vRealize Orchestration to create a new VM with adequate software and up-to-date patching.

  • Implemented a process for deploying patches related to operating system vendor.

  • Automated orchestration of the new VM with latest software and patches for reduced time from existing manual build process.

  • Creation of software distribution automation fixlets for installation, updates and uninstallation of software.

Transformational Effects

  • A centralized solution to patch all servers for OS and applications within single console (patch deployment, software deployment, server automation).

  • An automated approach to update all newly built servers with security related policies, which includes virus definition updates, pattern updates and agent updates.

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