Trianz was approached by a logistics services provider needing help with software asset management. This client was seeking to utilize its asset management function at full efficiency, while adopting new software compliance frameworks and industry best practices as it transitioned to a Software Asset Management (SAM) platform.
The logistics company handled hundreds of thousands of assets per day in its delivery network. Tracking, checking in, and reporting lost payloads was difficult, and finding information on ownership and asset handling was slow and inefficient due to outdated systems.
The logistics company needed a SAM solution to reduce manual data input workloads, improve data accessibility for drivers performing fieldwork, and adopt more robust data security and governance processes.
After consulting with the logistics firm, Trianz identified a number of solutions that would help it meet project objectives:
ServiceNow was chosen as an end-to-end solution for IT service management (ITSM) and IT operations management. The platform can orchestrate IT resources, obfuscate interactions between services through a centralized accessibility layer, and automate numerous workflows to simplify work for employees.
Business DNA (BDNA) Discover is a software and hardware asset identification platform that uses agentless technologies to perform horizontal and vertical network discovery workflows. Level 1 can identify hardware and software assets, with Level 2 revealing asset metadata, and Level 3 offering application identification in runtime environments.
To start, Trianz developed and implemented asset and configuration management best-practice frameworks for the logistics provider. This is a form of process engineering.
Next, a solution architecture was built. This involved the design, development, and implementation of ServiceNow CMDB and ServiceNow Asset Management tools, with data pipeline creation to centralize all configuration item and asset datasets in ServiceNow.
The IT Infrastructure Library framework was adopted to manage processes around configuration management. This eliminated gaps in existing processes to improve overall service management efficiency by 25%.
Consultation and thought leadership with key stakeholders communicated the importance of compliance frameworks and industry best practices. Our data experts also guided stakeholders in transforming their individual departments’ processes and workflows to align with new policies and frameworks.
New, repeatable processes and workflows were developed to reduce administrative overhead.
Overall visibility into ITSM was greatly improved as configuration items and contractual information were readily available in a centralized location.
Custom parameters were replaced with standardized parameters in alignment with the ServiceNow out-of-box-experience. This reduced the number of configuration variables, streamlining configuration item lifecycle management.
All critical-priority hardware and software assets were identified with comprehensive metadata by integrating ServiceNow with BDNA Discover.
Reporting frameworks were established to help the organization identify software contract data, including license volumes, licensing permissions, and license compliance versus runtime.
The new SAM platform was proactive rather than reactive, helping the logistics provider to plan ahead and foresee challenges and trends.
Trianz conducted ongoing workshops to help elevate understanding among stakeholders and the workforce on software or hardware asset management best practices.
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Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.
The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing