A centralized solution to manage all servers, desktops and laptops within a single console

The client is one of the largest federal law enforcement agencies of the United States Department of Homeland Security and is the country's primary border control organization. It wanted to ensure the availability of its business-critical application and avoid application outages by leveraging predictive insights.

Business Challenge

  • The client had no proper solution in place to monitor its business-critical applications. The recurring application outages was leading to poor end-user experience.


  • Created a blueprint architecture for Application Performance Management (APM) deployment

  • Designed and implemented APM solution

  • Configured business services monitoring, infrastructure and database monitoring

  • Integrated APM with event management and ServiceNow for creating automated tickets

  • Developed performance metrics dashboards for IT and Business executives

Transformational Effects

  • Ensured complete availability and visibility across the client’s public, on-prem, or hybrid environments

  • Analyzed applications by monitoring the transaction details of business-critical applications

  • Facilitated easy diagnosis of issues in application with visibility at the code level

  • Reduced application outages by integrating with predictive insights to detect anomalies in application performance

  • Facilitated analytics and insight into potential issues to help reduce outages and improve business performance

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